Tarek Tharwat
General Manager
Cairo
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational grit.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certification
2
2
Language
Work History
General Manager
Ultra Dental Care & Esthetics
Cairo
01.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning, resulting in a consistent 20% increase in revenue.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems which cut administrative costs by 17% and over all costs by 13%.
- Developed and maintained relationships with customers & strategies, which increased new customers by 15%.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Spearheaded project management on the upgrade of the Dentrix Dental Management & Odoo ERP System
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Identified, qualified customer needs and negotiated & closed profitable projects with high success rate.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Talent Acquisition Specialist
Virtual Worker Now
US - Canada (Remote)
01.2020 - 01.2021
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Sourced and screened candidates for highly technical roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Operational Manager
Tharwat Dental Center
Cairo
01.2014 - 01.2020
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Administered daily operations to ensure the satisfaction of over 3,000+ clients
Teaching Assistant
MSA University
Cairo
01.2016 - 01.2018
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Presented over 400 hours of lectures, live demonstrations, and assessments
- Initiated the switch to the online " E-learning" system through oracle.
Education
Master of Science - Science of Healthcare Delivery
Arizona State University
Arizona, United States 01.2019 - 08.2022
MBA - Health Administration
Brooklyn Business School
Cairo, Egypt 10.2019 - 04.2022
Bachelor of Science - Dental Science & Surgery
Modern Sciences & Arts University
Cairo, Egypt 01.2009 - 07.2012
Skills
Performance improvement
Budgeting
Business Development
Coaching and mentoring
Project Management
Operations management
Client account management
Accomplishments
- Supervision - Supervised teams to achieve never seen before revenue targets consistently in 2022,2023 at Ultra Dental Care & Esthetics.
- McKinsey Forward Program (Advanced Level), 2022
- CNN Certified Story Teller, 2022
- Author and Host at The Smart Dentist Podcast
- Full Scholarship AGFE Foundation, 2019
- Full Scholarship BBS, 2019
Author & Host at The Smart Dentist Podcast
- Launched the first Arabic podcast for dental students and young healthcare professionals.
- Demystified & informed in three specific areas: business management, innovation, and self-development.
- Achieved rank number 4 in Egypt for business management.
- In just 10 episodes this podcast has been downloaded 1500+ times and has over 800 unique listeners.
Certification
Lean Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Lean Six Sigma Green Belt
06-2021
General Manager
Ultra Dental Care & Esthetics
01.2021 - Current
Talent Acquisition Specialist
Virtual Worker Now
01.2020 - 01.2021
MBA - Health Administration
Brooklyn Business School
10.2019 - 04.2022
Master of Science - Science of Healthcare Delivery
Arizona State University
01.2019 - 08.2022
Teaching Assistant
MSA University
01.2016 - 01.2018
Operational Manager
Tharwat Dental Center
01.2014 - 01.2020
Bachelor of Science - Dental Science & Surgery
Modern Sciences & Arts University
01.2009 - 07.2012