Tariq Kamel

As Travel Consultant, My duties include:

• Making Excursions, Honeymoons, leisure, Business, Mice and Sightseeing Tour Itineraries.
• Making Hotel & apartment reservations and transportation arrangements.
• Issuing, Reissuing, and Refunding Flight Tickets.
• Booking Flight Extras.

As Travel Consultant, I:

• Arrange travel accommodations for groups, couples, executives, and special needs clients.
• Provide customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Work closely with clients to understand unique needs and meet specific travel desires.
• Inform clients of travel policies and utilize preferred vendors to maximize company profits.
• Complete, accurate reservations for business travelers at point of sale.
• Provided schedule, routing, and fare information to assist customers with ticket purchases.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Sold flight tickets to customers and assisted with trip planning through scheduling, pricing, and identifying the best transportation routes.
• Negotiated prices, terms of sales, and service agreements.
• Maintain operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
• Maintain currency on airline policies, tariff regulations, and travel laws to maximize effectiveness.
• Respond to clients' questions, issues and complaints and find appropriate solutions when needed.
• Advise clients on visa, passport, and security requirements for destinations and confirm flight details for each reservation.
• Ask open-ended questions to ascertain client needs better and determine the best international travel offerings.
• Resolve financial inconsistencies by collecting outstanding fees, managing refunds, and delivering travel documentation.
• Provide exemplary customer service to new and existing clients, which helps build lasting relationships and secure new travel assignments.
• Help senior managers make effective decisions based on current and accurate reporting.
• Took a proactive approach to identify and resolving issues that could negatively impact business operations and revenue generation.
• Consistently foster business growth by delivering first-rate travel advice and itineraries to develop valuable client relationships.
• Maintain operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
• Communicate benefits and information regarding international travel insurance with clients and obtain the best rates, increasing repeat business.
• Supervise payments via credit and debit cards and handle sensitive information professionally and with discretion.
• Resolve financial inconsistencies by collecting outstanding fees, managing refunds, and delivering travel documentation.

During my time as Interim Supervisor, My duties included:

• Provide team leadership and Set overall vision.
• Evaluate Team performance, coach and train to improve weak areas.

As Interim Supervisor, I had:

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Improved operations through consistent hard work and dedication.
• Prepared, calibrated and monitored production levels to achieve targets.
• Identified individual employee's unique work styles and adapted management methods.
• Monitored workflow to improve employee time management and increase productivity.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.
• Organized contests and established goals to optimize productivity and improve employee morale.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Delegated high volumes of work to empower team, build trust and assist with professional development.
• Conducted routine inspections and identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Tracked and prepared quarterly reports to present to leadership.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Worked with management team to implement proper division of responsibilities.
• Maintained compliance with company policies, objectives and communication goals.

During my time as Ticketing Specialist, My duties included:

• Issuing, Reissuing, and Refunding Flight Tickets.
• Booking Flight Extras.
• Adding Frequent Flyer benefits.

As Ticketing Specialist, I had:

• Provided schedule, routing, and fare information to assist customers with ticket purchases.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Sold flight tickets to customers and assisted with trip planning through scheduling, pricing, and identifying the best transportation routes.
• Negotiated prices, terms of sales, and service agreements.
• Selected correct products based on customer needs, product specifications, and applicable regulations.
• Directed passengers to correct loading gates or areas for departures and connections.
• Quoted prices, credit terms, and other bid specifications.
• Informed customers of promotions to increase sales productivity and volume.
• Fielded customer complaints and facilitated negotiations, resolved issues and reached mutual conclusions.
• Updated schedule monitors, information boards and used the PA system to convey current information to customers.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Increased sales with the execution of complete sales cycle processing from initial lead processing through conversion and closing.
• Recorded accurate and efficient records in the customer database.
• Kept detailed records of daily activities through an online customer database.

During my time as Travel Consultant, My duties included:

• Creating Excursion, leisure, Business, and Sightseeing Tour Packages.
• Making Hotel & apartment reservations.
• Making Mice Reservations.
• Making Transportation arrangements.

As Travel Consultant, I had:

• Organized trips for individual, family, and business travelers.
• Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits.
• Completed accurate reservations for business travelers at point of sale.
• Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
• Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
• Asked open-ended questions to ascertain client needs better and determine the best international travel offerings.
• Resolved financial inconsistencies through collecting outstanding fees, managing refunds, and delivering travel documentation.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Took a proactive approach to identify and resolve issues that could negatively impact business operations and revenue generation.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Communicated benefits and information regarding international travel insurance with clients and obtained the best rates, increasing repeat business.

I dabbled into working as an Uber Partner. It gave me an outstanding experience in interacting with various types of people and having patience, being calm and friendly while being under the stress and strain of driving all day long, and at the same time dealing with needy, temperamental, and condescending people.

In my time as an Uber Partner, I have:

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors, and daisy-chaining rides.
• Placed safety as a top priority for rides and followed community guidelines for engaging emergency personnel.
• Work extra hours to achieve company coverage during periods of low driver availability due to illness, weather, and other unanticipated factors.
• Use GPS to determine the fastest route to destinations to save riders money and maximize availability.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Picked up riders at designated locations and greeted them upon vehicle entry.
• Maintained excellent condition of vehicles through refueling, cleaning, and repairing.
• Planned routes based on knowledge of local areas, GPS information, and customer preferences.
• Helped passengers with luggage, collected fares, and politely answered questions.

As Assistant Manager for the Tourism department, my duties included:

• Programs planning.
• Hotels reservation.
• Transportation reservation.
• Flight reservation.
• Tours quotation.
• Managing Tour leaders and reviewing their performance.

As Assistant Manager, my role was to:

• Mentor team members to enhance professional development and accountability in the workplace.
• Conduct weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Assist in organizing and overseeing assignments to drive operational excellence.
• Strengthen operational efficiency to remain cost-effective while maintaining quality service.
• Recognize staff for contributions to company success to foster engagement and increase productivity.

As a Blended Customer Service Specialist, I provided support at crises and service level drop times for several Front Line Customer Services Queues, including:

• 888 High-Value Customers queue
• Corporate Accounts queue
• Internet Services queue
• Collection queue
• Dealer queue.

I provided support for several Back Office Departments, including:

• Corporate Accounts Activation
• Consumer Accounts Activation
• I-care Internet second line
• Complaint Department
• Retention & Conversion Department

Also, I was delegated several tasks by my Supervisor, including:

• Conformance and Adherence reports for my team
• Quality Reports for my team
• Floor Task as a spokesman between my department and the Workforce.

As a Customer service Specialist, my duties were to:

• Attract potential customers by answering product and service questions; suggesting information about other products and services
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Resolved concerns with products or services to help with retention and drive sales.
• Increased efficiency and team productivity by promoting operational best practices.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining details.
• Offered customer advice and assistance, paying attention to particular needs or wants.

As Inbound Tourism Managers Assistant, my duties included:

• Reviewing and assessing Tour Itineraries, Hotel reservations, transportation arrangements, and communications with our clients.
• Evaluating the performance of the department employees and creating reports for the manager.
• Establishing partnerships with Travel agencies in Luxor & Aswan.

As Inbound Tourism Managers Assistant, I had:

• Managed a team of employees, overseeing their daily activities.
• Used Microsoft Word and other software tools to create documents and other communications.
• Drove operational improvements, which resulted in savings and improved profit margins.
• Identified issues, analyzed information, and provided solutions to problems.
• Participated in team-building activities to enhance working relationships.
• Issues resolved, improved operations, and provided support.
• Led projects and analyzed data to identify opportunities for improvement.
• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.

During my time as Tour Operator, my duties included:

• Creating Tour Itineraries, Hotel reservations, and Transportation arrangements
• Establish partnerships with Travel agencies in Luxor, Aswan, Sharm El Sheikh & Hurghada to provide services.

As Tour Operator, I had:

• Built personal relationships with guests to promote positive experiences.
• Researched information to provide accurate, detailed tours.
• Collected and deposited payments from guests.
• Worked closely with management staff to create new and lucrative tours.
• Designed various props and signs for maximum engagement, fun, and lasting memories.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Worked flexible hours across the weekend and holiday shifts.
• Actively listened to customers' requests, confirming complete understanding before addressing concerns.
• Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
• Resolved problems, improved operations, and provided exceptional service.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced atmosphere.

During my time as Tour Leader, I acted as the agency representative in:

• Ensuring everything went as it should.
• Reviewing the work of the Tour Guide.
• Solving problems should they arise.

As Tour Leader, I had:

• Built personal relationships with guests to promote positive experiences.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Guided groups on tours of Touristic Sites.
• Provided information on numerous sites, relaying little-known stories to provide interest.
• Collected and deposited payments from guests.
• Identified issues, analyzed data, and provided solutions to problems.
• Proved successful working within tight deadlines and a fast-paced atmosphere.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Offered friendly and efficient service to customers and handled challenging situations with ease.
• Actively listened to customers, addressed concerns quickly, and escalated significant issues to the supervisor.