Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tasneem Abdulaziz

Tasneem Abdulaziz

Customer Service Representative
Cairo,Cairo

Summary

I'm a dedicated professional with a strong passion for customer service. I have experience in communication and problem-solving, and I'm fluent in both English and Arabic. I'm really excited about the possibility of joining the team at Sitel in Egypt and contributing to the excellent customer experience you provide.

Overview

2
2
Languages

Work History

Customer Service Representative

United Capital Bank
2020 - 2021
  • Resolved customer inquiries regarding accounts, transactions, and service issues with accurate, timely communication.
  • Processed deposits, withdrawals, and account updates while maintaining strict adherence to banking procedures.
  • Verified customer information and completed account maintenance tasks using core banking systems.
  • Assisted clients with online banking access, password resets, and basic digital service troubleshooting.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Hospitality Worker

Corinthia Hotel
2018 - 2019
  • Responded promptly to guest requests, resolving basic concerns and escalating issues when needed.
  • Followed hotel procedures for safety, cleanliness, and guest confidentiality during daily operations.
  • Coordinated room readiness with housekeeping to support timely guest arrivals and departures.
  • Assisted guests with check-in, check-out, and luggage handling while maintaining polished service standards.

Education

Bachelor of Arts - Business

Ahfad University
Khartoum Sudan
03-2018

Skills

Customer service

Active listening

Data entry

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Customer satisfaction measurement

Microsoft outlook

Call management

Timeline

Customer Service Representative

United Capital Bank
2020 - 2021

Hospitality Worker

Corinthia Hotel
2018 - 2019

Bachelor of Arts - Business

Ahfad University
Tasneem AbdulazizCustomer Service Representative