Tatiana Osman
Sales Operations Manager
Chisinau
Summary
Knowledgeable Sales Operations Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Sales Team Manager
SkyLux Travel
New Cairo, Cairo Governorate
03.2022 - Current
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
- Developed comprehensive training programs for new hires, ensuring quick integration into the team''s operations.
- Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
Sales Team Manager
Dyninno Group
01.2020 - 03.2022
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Drove sales growth through thorough market analysis, identifying emerging trends, competitor activities, and potential untapped markets.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Attended sales trainings and brought best practices leadership back to company.
- Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Facilitated smooth communication between departments, enhancing overall company efficiency in meeting client needs.
Senior Travel Sales Consultant
International Travel Network
06.2018 - 12.2019
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Stayed current on industry trends to provide knowledgeable advice and relevant recommendations to clients.
- Expanded client base by consistently delivering exceptional service and fostering repeat business.
- Regularly attended industry trainings, expanding professional network and keeping abreast of developments in the field of travel sales.
- Resolved customer complaints in a timely manner, restoring trust and maintaining brand reputation.
- Developed tailored itineraries, ensuring memorable travel experiences for clients.
- Collaborated with team members to exceed sales targets and maintain a positive work environment.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client preferences.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Civil Engineering Intern
Lagmar Impex
01.2018 - 06.2018
- Accompanied senior technical staff for on-site inspections during construction, learning how to communicate design requirements with contractors and equipment suppliers.
- Promoted safety standards compliance by assisting in the development of construction safety plans and hazard assessments.
- Increased accuracy of project estimates by utilizing software programs such as AutoCAD Civil 3D for preparing detailed designs and plans.
- Assisted with construction site inspections to ensure projects were executed according to design specifications and applicable codes.
- Supported successful project completion by performing quality control checks on engineering calculations and design drawings.
- Collected and entered data, and applied technical principles and theories to assist in interpreting and analyzing data.
- Demonstrated adaptability and versatility by providing support across various civil engineering disciplines, including water resources, transportation, and structural systems.
- Improved team collaboration through active participation in interdisciplinary meetings with architects, contractors, and clients.
Education
BBA - Business Administration And Management
American University of Cyprus
Cyprus 09.2019 - 06.2022
Diploma in Engineering - Civil, Industrial, And Agricultural Engineering
College - Center of Excellence in Construction
Chisinau, Moldova 09.2014 - 06.2018
Skills
Data-driven decision making
Sales Operations
Business development and planning
Client relationship management
Strategic planning
Workflow Optimization
Employee motivation
KPI analysis and tracking
Superb time management
Multidisciplinary team leadership
Timeline
Sales Team Manager
SkyLux Travel
03.2022 - Current
Sales Team Manager
Dyninno Group
01.2020 - 03.2022
BBA - Business Administration And Management
American University of Cyprus
09.2019 - 06.2022
Senior Travel Sales Consultant
International Travel Network
06.2018 - 12.2019
Civil Engineering Intern
Lagmar Impex
01.2018 - 06.2018
Diploma in Engineering - Civil, Industrial, And Agricultural Engineering
College - Center of Excellence in Construction
09.2014 - 06.2018
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