Finacle internet banking
Taher Koura
Manager Of Digital Application Support
Cairo,Egypt
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Manager of Digital Application Support
Retail Tribe and Corporate Tribe
Cairo, Cairo Governorate
6 2019 - Current
- Implement Finacle internet and mobile Banking System (Infosys)
- Interface with Business team and Service Delivery on plan and build of new products
- Managing support team in a mobile banking application project in Retail Tribe and Corporate Tribe
- Assisting in team development while holding teams accountable for their commitments by continually refining and evolving agile methodologies resulting in hitting 99% of project deadlines
- Led all sprint planning, reviews, retrospectives, and daily scrums within the development team
- Serving as the main point of contact to drive effective communication throughout all project phases from inception till go-live
- Working closely with stakeholders and managing all communications to clarify the project's schedule, status, and details
- Supporting product owner in managing customer expectations for project deliverables by periodical refinement and grooming of the backlog
- Acting as the Release Manager for the application by ensuring that resources, timelines, and the overall quality of the process are all considered and accounted for
- Review and input on Architecture design and engineering of new products
- Work with Business team on workflow implementations
- Assess project responsibilities and identify hours required for end to end implementation and resources to be engaged
- Enhanced system performance by identifying bottlenecks and implementing necessary improvements.
- Designed robust backup solutions that ensured data integrity during unforeseen events or disasters.
- Monitored system performance to identify potential issues.
- Conduct user training sessions for basic users and advanced users
- Work with Information Security on application remediation and patching
- Participate in planning for future applications or solutions based on new technology
- Serve in the role of primary contact with the vendor as well as the business users
- Solutions - Analyze solutions for problems and discuss with management and team leads
- Interactions with various levels if IT and Business teams
- Participate in and contribute to all operational documentation
- Knowledge of Windows and SQL databases
- Create and publish reports for stakeholders using Excel, Info view System, Business Object System as needed
- Ability to exercise sound judgment when prioritizing requests under tight deadlines
- Strong sense of accountability and proactive learner
- Proactive and intellectually curious
- Responsible for Support application, solution architect and business analyst
- How technologies can be used to solve this business problem;
- What framework, platform, or technical stack can be used to create a solution;
- How the application will look, what modules will be, and how will interact with each other;
- How the digital solution will scale in the future and how it will be supported;
- Figuring out the risk in third party frameworks/platforms;
- Leveraged advanced troubleshooting techniques to swiftly address hardware and software malfunctions.
- Implemented effective monitoring strategies, ensuring optimal system health and early detection of potential issues.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
IT Implementation and Support
Banque Misr
Cairo, Cairo Governorate
06.2016 - 06.2019
- Implement Oracle Core Banking System (flex cube) retail loans, casa and teller modules
- Manage project of migrate mortgage loan and build Step-up loans
- Conduct user training sessions for basic users and advanced users
- Solve technical Issue
- Serve in the role of primary contact with the vendor as well as the business users
- Review and input on Architecture design and engineering of new products
- Work with Business team on workflow implementations
- Create and publish reports for stakeholders using Excel, Info View System, Business Object System as needed
- Successfully delivered 20+ releases of totally revamped retail mobile applications on two different platforms
- Performed rigorous testing protocols prior to deployment ensuring seamless transitions upon launch.
- Provided timely technical support, resulting in improved customer satisfaction ratings.
- Enhanced system performance by identifying bottlenecks and implementing necessary improvements.
Customer Service and Sales Representative
Banque Misr
Cairo, Cairo Governorate
03.2012 - 06.2016
- Encourage, sell and refer products and services
- Establish, develop, retain and deepen long term relationships
- Proactively meeting with clients to identify needs and goals
- Open and keep full range of retail accounts and services
- Perform all daily individual banking tasks, maintenance and follow-up
- Handle customers issue and inquiries
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Master of Science - Computer Science
Liverpool John Moores University
United Kingdom 04.2001 -
MBA -
The Arab Academy For Managment
Egypt 04.2001 -
Bachelor of Commerce - Accounting
Helwan University
Egypt 04.2001 -
Skills
Team Leadership
Software
Oracle Fcubs core banking
Timeline
IT Implementation and Support
Banque Misr
06.2016 - 06.2019
Customer Service and Sales Representative
Banque Misr
03.2012 - 06.2016
Master of Science - Computer Science
Liverpool John Moores University
04.2001 -
MBA -
The Arab Academy For Managment
04.2001 -
Bachelor of Commerce - Accounting
Helwan University
04.2001 -
Manager of Digital Application Support
Retail Tribe and Corporate Tribe
6 2019 - Current
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