TONY MASSOUD
Aviation / Real Estate
Cairo,Cairo
Summary
With an extensive career of 13 years in aviation and 6 years in international real estate, I have developed a proven expertise in high-level customer service, negotiation, and operational leadership.
My tenure as Cabin Crew and Supervisor for a leading airline was built on ensuring passenger safety and delivering exceptional service in dynamic, high-pressure environments. I successfully transitioned this skill set to the competitive real estate markets of Dubai and Egypt, where my focus on understanding client needs and building trust directly resulted in successful transactions.
This unique background has equipped me with a pragmatic ability to manage complex situations, lead teams, and consistently achieve objectives.
Overview
23
23
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Founder
House Hold Real Estate
10.2021 - Current
- Developed and implemented innovative marketing strategies, increasing property visibility and attracting prospective buyers.
- Streamlined operational processes by integrating advanced real estate software, enhancing efficiency in property management tasks.
- Established strong relationships with clients and stakeholders, resulting in improved satisfaction and repeat business opportunities.
- Conducted comprehensive market analysis to identify trends and adjust pricing strategies, optimizing sales potential for listings.
Property Consultant
Engel & Voelkers
07.2023 - 09.2023
- Advised clients on property investments by leveraging market knowledge, resulting in increased client satisfaction and referrals.
- Conducted property viewings and open houses, enhancing client engagement and showcasing property features effectively.
- Developed tailored marketing strategies for listings, significantly improving visibility and attracting potential buyers.
- Collaborated with local real estate professionals to expand network connections, enhancing referral opportunities and client outreach.
Sales Team Leader
Liv Real Estate
05.2021 - 05.2023
- Developed and implemented strategic sales initiatives that increased market penetration and enhanced client engagement.
- Led a high-performing sales team, fostering collaboration and ensuring alignment with company objectives to achieve targets.
- Conducted market analysis to identify trends, informing targeted sales strategies that improved competitive positioning.
- Trained and mentored junior sales staff, enhancing team capabilities and contributing to overall sales performance growth.
- Utilized CRM software to track sales activities, streamline processes, and improve data accuracy for decision-making.
- Collaborated with marketing to align campaigns with sales goals, resulting in increased lead generation and conversion rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Property Consultant
Liv Real Estate
10.2019 - 05.2021
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
Cabin Supervisor
Emirates Airlines UAE
09.2014 - 08.2019
- Led cabin crew operations, ensuring adherence to safety protocols and enhancing passenger comfort during flights.
- Trained and mentored junior cabin crew members, resulting in improved service delivery and team cohesion.
- Coordinated in-flight services, optimizing efficiency and maintaining high standards of customer satisfaction throughout all flights.
- Conducted pre-flight briefings, aligning crew members on safety procedures and operational updates to enhance performance.
- Collaborated with cross-functional teams to resolve passenger issues, fostering a positive travel experience and retention.
- Monitored in-flight safety compliance, ensuring all crew members adhered to regulatory standards and maintained a safe environment.
- Streamlined pre-flight preparations to ensure timely departures and arrivals.
- Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
Senior Cabin Crew Member
Emirates Airlines UAE
09.2011 - 08.2014
- Delivered exceptional in-flight service while ensuring passenger safety and comfort, resulting in consistently positive customer feedback.
- Collaborated with team members to streamline cabin operations, enhancing efficiency and improving overall passenger satisfaction.
- Mentored junior cabin crew members on service protocols and safety procedures, fostering a culture of excellence within the team.
- Conducted pre-flight checks to ensure compliance with safety regulations, contributing to a secure and smooth travel experience.
- Resolved passenger inquiries and concerns promptly, maintaining a high level of service and ensuring a pleasant journey for all guests.
Cabin Crew Member
Emirates Airlines UAE
07.2006 - 08.2011
- Delivered exceptional in-flight service by ensuring passenger comfort and safety, leading to positive travel experiences.
- Collaborated with team members to maintain high standards of cabin cleanliness and organization, enhancing operational efficiency.
- Conducted safety demonstrations and briefings, fostering passenger awareness and compliance with safety protocols.
- Resolved passenger inquiries and concerns promptly, improving satisfaction and reinforcing brand loyalty during flights.
- Participated in emergency drills and safety training, ensuring readiness and compliance with aviation safety regulations.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Tour Representative
Elegant Voyage, Kuoni-Paris
06.2002 - 12.2004
- Coordinated travel itineraries and logistics for diverse client groups, enhancing overall travel experience and satisfaction.
- Provided expert guidance on local attractions and cultural insights, enriching client engagement and trip enjoyment.
- Managed client inquiries and resolved issues promptly, ensuring seamless operations and high levels of customer service.
- Developed and implemented training programs for new staff, fostering a knowledgeable team and improving service delivery.
- Collaborated with vendors to negotiate favorable terms, optimizing tour offerings and enhancing product diversity.
- Established and maintained relationships with local agencies, facilitating enhanced partnerships and enriching travel experiences.
Education
College De La Salle
09.1985 - 06.1999
Skills
Property management
Timeline
Property Consultant
Engel & Voelkers
07.2023 - 09.2023
Founder
House Hold Real Estate
10.2021 - Current
Sales Team Leader
Liv Real Estate
05.2021 - 05.2023
Property Consultant
Liv Real Estate
10.2019 - 05.2021
Cabin Supervisor
Emirates Airlines UAE
09.2014 - 08.2019
Senior Cabin Crew Member
Emirates Airlines UAE
09.2011 - 08.2014
Cabin Crew Member
Emirates Airlines UAE
07.2006 - 08.2011
Tour Representative
Elegant Voyage, Kuoni-Paris
06.2002 - 12.2004
College De La Salle
09.1985 - 06.1999