Toqa Emam Mohamed Fouad
Retail Risk Fraud Detection and Prevention Assistant Manager
Cairo
Summary
Results-oriented banking and risk professional with over 8 years of progressive experience in high-stakes environments, demonstrating a strong track record in managing control processes and conducting thorough audits to enhance risk management frameworks. Recognized as a top performer with deep expertise in risk assessment methodologies and tools, complemented by a remarkable ability to devise innovative strategies that drive operational excellence. Proven capability to navigate complex regulatory landscapes while fostering a culture of compliance and accountability within organizations. Committed to leveraging analytical skills and industry knowledge to contribute effectively to organizational goals and mitigate potential risks.
Overview
2026
2026
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
Raya Contact Center
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- from jan 2015 to oct 2015
Retail Credit Assessment Officer
Emirates NBD
Fraud Detection and Prevention Assistant Manager
Emirates NBD Bank
12.2015 - Current
- Doing annual review on the Fraud Policy and Procedures manual.
- Extracting samples from assessment files; reviewing these files to ensure that all policies are applied, and the right decision has been taken.
- All reviewed suspicious cases are meeting with the fraud accuracy standards, through applying the proactive & remedial actions.
- Making recommendations about policy changes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
Bachelor's Degree - Commerce & Business Administration
HELWAN University
01.2015
Skills
Effective communication skills
Personal information
- Date of birth: 1993-02-11
- Marital status: married.
Certification
Latest Fraud Trends in electronic payment
Accomplishments
Gem Award from ENBD bank 2020
Top performance from NBD 2022
initiate and update fraud detection and prevention documents on yearly basis .
Updated with the market latest fraud trends and sitting new controls to mitigate the risk without effecting the bank business.
Improved and help to develope the NBD bank policies to face the banking fraud .
created and developed bank statement validation process in NBD bank
Timeline
Coaching and leading people
07-2025
Latest Fraud Trends in electronic payment
01-2025
Fraud detection, prevention and resolution EBI
01-2024
Fraud Detection and Prevention Assistant Manager
Emirates NBD Bank
12.2015 - Current
Customer Service Representative
Raya Contact Center
Retail Credit Assessment Officer
Emirates NBD
Bachelor's Degree - Commerce & Business Administration
HELWAN University
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