Toqa Mohamed Abdelaziz

Markets: UK, Spain, Italy, Seychelles, Mauritius, Tanzania, Cyprus, Greece, and Maldives.

• Manage contracting for assigned markets by securing new agreements with high-performing properties.
• Negotiate and renew contracts prior to expiry to ensure business continuity and competitiveness.
• Coordinate daily with the loading team to verify contract details, ensuring the accuracy and completeness of conditions.
• Monitor rate parity, and identify rate disparities across contracted properties on a daily basis.
• Maintain weekly communication with key contacts at partner properties to strengthen business relationships and resolve issues proactively.
• Resolve booking-related challenges under static agreements, including rate differences, release issues, stop-sales, and payment disputes.
• Prepare and deliver accurate performance and operational reports on a timely basis (daily, weekly, monthly, and quarterly).

• Designed and prepared monthly travel packages (brochures and newsletters) aligned with global travel trends to target the Saudi market.
• Coordinated with the marketing team from design creation to newsletter distribution, and social media publishing.
• Collaborated with the sales team to identify the most requested destinations, and develop tailored packages to maximize sales performance.
• Negotiated and contracted with new suppliers to secure the best rates and services.
• Managed VIP client requests, including both package tours and FIT (Free Independent Traveler) arrangements.
• Developed customized travel packages to meet specific client requirements.

Operation Executive: Company launch phase – Supporting Saudi travel agents.

• Managed direct communication with hotels and offline suppliers worldwide to handle new bookings, amendments, and cancellations.
• Confirmed and processed all new bookings accurately in the system.
• Coordinated with hotels to negotiate better rates (when bookings were refundable), maximizing profitability.
• Ensured smooth operations during the company’s launch phase by providing reliable support to travel agent partners.

Traveling Specialist.

• Managed complete travel arrangements, including visas, flight tickets, and hotel accommodations.
• Prepared and communicated the required documentation for staff visa applications.
• Planned full agendas for customer visits, including meetings, outings, and transportation, in coordination with top management.
• Oversaw travel-related financial decisions by sourcing competitive offers, and onboarding new suppliers to optimize costs.

• Organized and managed complex travel arrangements for corporate groups, delegations, and VIP clients, including flights, hotel accommodations, and ground transportation.
• Designed customized itineraries and full agendas (meetings, conferences, events, leisure activities) tailored to client needs.
• Coordinated with airlines, hotels, and suppliers to secure group bookings, special rates, and value-added services.
• Provided end-to-end visa support and travel documentation assistance for groups and individual VIP travelers.
• Delivered 24/7 concierge-style support to ensure a seamless experience for high-profile clients.
• Monitored travel budgets, ensuring cost efficiency while maintaining premium service standards.

• Handled travel arrangements for outbound clients, including flights, hotels, transfers, and excursions.
• Coordinated with international suppliers and DMCs (Destination Management Companies) to secure competitive rates and services.
• Designed and promoted outbound travel packages tailored to client preferences and market demand.
• Assisted clients with visa guidance, travel insurance, and documentation requirements.
• Provided customer service and support throughout the travel process to ensure smooth, memorable experiences.

• Handled back-office operations for the B2B online travel platform, ensuring smooth system performance and accurate data management.
• Uploaded, updated, and maintained hotel contracts, rates, and allotments in the system.
• Monitored bookings made through the online platform, assisting partners with amendments, cancellations, and special requests.
• Coordinated with the contracting and operations teams to resolve system discrepancies and rate issues.
• Supported travel agents using the B2B system by providing training and troubleshooting assistance.
• Ensured rate parity and content accuracy to enhance competitiveness and user experience.

• Handle FIT (Free Independent Traveler) requests for both domestic and outbound travel.
• Book and issue flight tickets through Amadeus GDS.
• Coordinate and negotiate with local and international DMCs to deliver comprehensive travel services worldwide.

• Handle FIT (Free Independent Traveler) requests for both domestic and outbound travel.
• Book and issue flight tickets through Amadeus GDS.
• Coordinate and negotiate with local and international DMCs to deliver comprehensive travel services worldwide.