Touqa Yasser
Operations Manager
Cairo
Summary
Detail-oriented team leader with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of quality and seeking a well-deserved position to unleash given competencies in project management and organization development meeting the organization's strategic goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Project Management Trainer
SaudiSoft.ltd
06.2022 - 07.2022
- Provided full orientation on language industry.
- Explained Localization technicalities, mapping on PM fundamentals.
- Developed core needed interpersonal skills.
- Applied full practical case studies on translation projects.
L&D Operations Manager
Future Group
07.2020 - 12.2021
- Founder of LOCADEMY, E-learning brand that aimed to serve the global language industry, Creating brand identity, vision, mission, and business model canvas.
- Led recruitment and selection process for talent acquisition.
- Managed software developers for building required LMS.
- Led instructional designers' team who transformed complete guidebook content into online self–paced training program.
Business Consultant
Future Group
01.2020 - 06.2020
- Acted as consulting strategic partner to CEO.
- Created Job analysis, Job redesign and Job descriptions.
- Author of the first guidebook in Localization Project Management for entry and intermediate levels.
- Designed complete training program for localization project managers.
- Conducted 15-hours of online live course training to 20 international Project Managers and Account Managers.
Senior Project Manager and Team Lead
Future Trans
01.2019 - 08.2019
- Held full accountability of strategic accounts such as Welocalize
- Managed mega translation projects for global clients such as Amazon.
- Paid high priority to account management for strategic clients.
- Fully led team of 6 project managers through performance monitoring, bi-weekly meetings, progress reports, and periodic appraisals.
- Proactively cooperated with HR department in recruitment & selection of new project managers.
- Conducted PM orientation for the organization's employees.
Project Manager & Acting as Team Lead
Future Trans
01.2018 - 12.2018
- Fully managed translation projects from start to end.
- Attended business partner meetings and conference calls and kick- off meetings with strategic clients.
- Led team of 3 project coordinators through onboarding, monitoring performance, coaching and generating periodic appraisals.
- Maintained healthy relationships with clients; through effective written and spoken communication.
- Established and maintained excellent relationships with global vendors.
- Adopted fast paced and professional attitude towards both internal and external stakeholders.
Project Coordinator
Future Trans
04.2016 - 12.2017
- Managed the completion of localization projects from initiation to completion.
- Developed scope plans, schedules, budgeting, and progress monitor & control.
- Worked closely with language specialists, localization engineers, internal business partners, and external vendors, as well as other departments.
- Proactively engaged in vendors’ selection and allocation.
- Devoted risk analysis considering both preventive and corrective actions to identified risks.
- Established and maintained excellent relationships with clients and all stakeholders.
- Held accountability of service quality by applying final QA, sign-off phase, and client review/feedback implementation.
Project Coordinator Intern
NTG Clarity
Cairo
08.2015 - 09.2015
- Completed full PM training sessions.
- Attended client meetings with project managers.
- Assisted with technical tasks.
Education
MBA - (HR Major)
Arab Academy For Management
Dokki, GZ 01.2020 - 01.2022
Bachelor’s degree - BIS (Business Information Systems)
Helwan University
Az Zamalik, GZ 01.2012 - 01.2016
Skills
Proactive Leadership Skills
Affiliations
- Soft Skills Trainer (2015 - 2017)
- Head of Entrepreneurship Council - 2015 (MOIC)
- Vice President of the Projects Section - 2015 (Three Dos)
- Member in Entrepreneurship Council - 2014 (MOIC)
Certification
Strategic Management (AUC)
Timeline
Project Management Trainer
SaudiSoft.ltd
06.2022 - 07.2022
L&D Operations Manager
Future Group
07.2020 - 12.2021
Business Consultant
Future Group
01.2020 - 06.2020
MBA - (HR Major)
Arab Academy For Management
01.2020 - 01.2022
Senior Project Manager and Team Lead
Future Trans
01.2019 - 08.2019
Project Manager & Acting as Team Lead
Future Trans
01.2018 - 12.2018
PMP Preparation Course (AMIDEAST)
12-2017
Strategic Management (AUC)
06-2017
Project Coordinator
Future Trans
04.2016 - 12.2017
Principles of Marketing (AUC)
02-2016
Project Management Course (AUC)
01-2016
Project Coordinator Intern
NTG Clarity
08.2015 - 09.2015
Bachelor’s degree - BIS (Business Information Systems)
Helwan University
01.2012 - 01.2016
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