Vanessa Nehoung Ndongkor Nkonzong
Brampton
Summary
Dynamic and dedicated bilingual customer service representative with over 4 years of relevant work experience in a successful business environment. Fluent in English and French, seeking and willing to bring to a new team expertise in the field of purchasers support services.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nkz Diamond Hair
03.2020 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Provide excellent service standards and help the company to maintain a positive reputation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor In Curriculum Studies And Teaching - Biology
University of Buea
Buea10.2016
Skills
- Linguistic acquisition
- Critical Thinking
- Active Listening
- Problem Resolution Empathy Strong verbal and written communication Patience
Accomplishments
Volunteerism 20/04/2024
Clean Toronto together by YEMBA
Ontario: Queensway Park rink and Trail 8 avon Park DR, Etobicoke York
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Nkz Diamond Hair
03.2020 - 02.2024
Bachelor In Curriculum Studies And Teaching - Biology
University of Buea
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