Wael EL-Sayed
Field Sales Manager
Cairo
Summary
Motivated and experienced professional with a strong desire to take on a new challenge in the telecommunication industry. Dedicated to applying extensive knowledge and skills to add value and deliver service excellence. Committed to advancing eCommerce platforms and staying at the forefront of industry trends. Seeking an opportunity to contribute expertise and drive success in a dynamic and fast-paced environment.
Overview
25
25
years of professional experience
Work History
Field Sales Manager
Etisalat Misr
06.2024 - Current
- Led a high-performing sales team, providing coaching and support for continued success.
- Streamlined sales processes to improve efficiency, reducing time spent on administrative tasks.
- Delivered consistent support to drive team performance..
- Conducted regular performance evaluations of team members, fostering an environment of continuous improvement.
- Cultivated a positive work environment that fostered collaboration and open communication, resulting in increased team cohesion and productivity.
- Expanded market share with targeted marketing campaigns and strategic product placements.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Regional Sales Manager
etisalat
Cairo
09.2018 - Current
- Managing area around 15 stores at Cairo
- Giving all the needed experience for all managers by increase their awareness & managerial skills
- Handling budget, target & driving results
- Control all stores to apply company directions
- Solving all internal & external problems
- Increase employees loyalty & maintain customers satisfactions
Sales Manager
etisalat
06.2009 - 08.2018
- Managing the store including people training and give them the needed experience
- Provide innovative and relevant telecommunication solutions for consumers and corporate
- Handling more than one store at the same time
- Giving the needed support for other departments to maintain all customers satisfaction
- Incremental month over month
- Solving internal & external problems for the best experience
Sales Team Leader
etisalat
04.2008 - 06.2009
- Handling back office and operation tasks
- Leading people for best achieving and customer experience
- Give our people all technical experience for the best result in a good time
- Inventory & stock handling
Retail Sales Executive
etisalat
12.2007 - 03.2008
- Selling all etisalat products (lines, handsets and all internet devices)
- Achieving monthly targets and up selling a new products & services
- Settle the daily cash per shift
- Handling customer's complaint & retention
- Offering requirements for any technical problem for all advanced devices including all installation steps for all internet devices
- Managing stock by tracing stock on hand and sold stock by creating daily report
Private Business
Compu Base
10.2000 - 11.2007
- Company Overview: (Computer company)
- Managing people
- Handling operation tasks via myself
- (Computer company)
Private Business
Pioneer
10.2000 - 11.2007
- Company Overview: (Import and Export Company)
- Managing people and the whole business leading 3 offices at China
- (Import and Export Company)
Education
BA - Accounting
Tanta University
09.1999 - 5 2003
Skills
Territory Management
Coaching and mentoring
Problem Solving
Trained in consumer marketing
People Leadership
Motivation
Customer Satisfactions & Retention
Project Planning
Sales Operations Excellence & Quality Management
Stores Attire & Boutique
Promotional Launch
Sales presentations
Account management
Analytical problem solver
Target Allocation To Geographical Areas
Timeline
Field Sales Manager
Etisalat Misr
06.2024 - Current
Regional Sales Manager
etisalat
09.2018 - Current
Sales Manager
etisalat
06.2009 - 08.2018
Sales Team Leader
etisalat
04.2008 - 06.2009
Retail Sales Executive
etisalat
12.2007 - 03.2008
Private Business
Compu Base
10.2000 - 11.2007
Private Business
Pioneer
10.2000 - 11.2007
BA - Accounting
Tanta University
09.1999 - 5 2003
Personal Information
Date of Birth: 10/23/81
Courses
- Fintech Forward: Empowering Digital Transformation in Telecom (Jan 2025)
- AUC High Potential Program For Etisalat (Nov 2012 to Mar 2014)
- AUC Business Management Orientation Program (Nov 2012 to Oct 2013)
- Planning & Execution (May 2012)
- Fundamental of Project Management (Feb 2013)
- Situational Front-Line Leadership Workforce “Ken Blanchard Companies” (Sep 2013)
- 1st Time Supervisor Program (Aug 2014)
- Creative Problem-Solving Workshop (Mar 2015)
- Staff Quality Results (Nov 2011)
- Re-Valuing Retail (Mar 2009)
- Developing A Compelling Customer Experience (Nov 2016)