Wael El Eps

Transitioned to Advisory Board

Strategic Expansion & P&L Management
• Scaled business operations from UAE startup into Egypt, directing regional strategy and cross-functional operational teams of 50+ staff across both countries.
• Expanded regional asset base by 500% in 5 years and captured an 80% market share in core service lines by creating new revenue streams.
• Reduced operating costs by 27% through Lean Six Sigma practices and disciplined fiscal controls.
• Spearheaded bank facility negotiations and secured multi-year annual contracts across government and private sectors.

Operational Leadership & Public Policy
• Formed and headed an industry coalition in Dubai to advocate for regulatory reform, successfully lobbying for key policy revisions.
• Implemented standardized operating procedures and workflow frameworks, cutting service turnaround times while elevating client satisfaction and service delivery standards.
• Formulated performance incentive programs and robust pricing models to widen market gap over competitors.

• • Headhunted for pivotal role in organizational restructure as turnaround expert, transforming troubled agency operations and repositioning business in market in collaboration with new senior leadership and existing management.
  • Spearheaded acquisition of high profile clients.
  • Recruited new department heads, implemented of the corporate values and identity within all communications with clients and all community organizations.
  • Defined operational strategy and decisively rectified integration issues, allowing for integration between the company's three operational divisions.
  • Restructured client delivery processes, enhancing shared service operational controls.
  • Increased employee utilization efficiency through improved client servicing and implementation of CMS.
  • Executed staffing changes, controlled costs, and revitalized service delivery.

• Managed government multi-site project, promoted to drive growth through collaboration in sales, operational efficiencies, and expense control.
• Redesigned business processes, policies, and procedures to align with new country laws, facilitating significant organizational restructuring.
• Positive Return-On-Investment: Generated 100% within 2 years by modeling profitability, defining product/service offering.
• Designed employee incentive program to align mindset and quality standards with new service requirements.
• Enhanced employee quality standards through targeted training programs.

Built and launched early Arab e-commerce platforms (Nilemart dot com, Nilecinema dot com); secured DIC top 100 recognition and investor funding.

Oversaw operational strategies, introduced custom billing solutions that increased revenue growth, and improved customer service delivery.