Wael Said
IT Consulltant
Giza
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Insightful Information Technology Manager with 25 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work History
IT Manager
ABTBWA – Advertising & TV’s Agency
Cairo, Maadi
01.2016 - Current
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
IT Manager
Magicline for Petroleum Services
01.2010 - 01.2015
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Assistant Manager
Flash Tour Co.
01.2005 - 01.2010
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Reduced downtime, conducting regular systems backups and disaster recovery planning.
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Safeguarded company data by enforcing strict cybersecurity policies and protocols.
- Implemented robust network security measures, minimizing vulnerabilities and protecting sensitive information from potential threats.
- Collaborated with cross-functional teams to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.
IT Technician
M&A Chartered Accountants & Audits Consultancies Firm
01.2004 - 01.2005
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assistant Purchase Manager (1997 – 2002) IT Department Responsible (2002-2004)
Sinai Co. for Touristic Development – SICOT (Coral Bay Hotel-Sharm El-Sheikh)
01.1997 - 01.2004
- Collaborated with cross-functional teams to optimize supply chain management processes.
- Implemented vendor performance evaluation system, resulting in increased quality and service levels.
- Managed risk by implementing strategies to mitigate potential supply chain disruptions.
- Participated in supplier audits to ensure adherence to quality standards and ethical business practices.
- Assisted in budget preparation and management, contributing to accurate financial forecasting for the purchasing department.
Education
High School - Mechanical Engineering
SALESIANO DON BOSCO
09.1991 - 06.1997
Computer Science - Networking
October Private Institute
6 Of October 09.1997 - 06.1999
Skills
Team Collaboration
Information confidentiality
Risk mitigation planning
IT risk management
IT Infrastructure
IT Asset Management
Technical Troubleshooting
IT Budgeting
IT Procurement
Cybersecurity best practices
Network Administration
Operating system management
Documentation And Reporting
IT resource use
Documentation Management
Quality Assurance
Information Security
Mobile Technologies
Virtualization
Teamwork and Collaboration
Project Planning
Problem-Solving
Technology Integration
Decision-Making
Problem-solving abilities
System Integration
User Support
Excellent Communication
Self Motivation
Goal Setting
Time Management
Adaptability and Flexibility
Websites
Previousjobs
- 2010 - 2015, Magicline for Petroleum Services, Zamalek, IT Manager
- 2005 - 2010, Flash Tour Co., - IT Manager - Data Entry Supervisor
- 2004 - 2005, M&A Chartered Accountants & Audits Consultancies Firm, Downtown, IT Manager
- 1997 - 2004, Sinai Co. for Touristic Development - SICOT (Coral Bay Hotel-Sharm El-Sheikh), - Assistant Purchase Manager (1997 - 2002) - IT Department Responsible (2002-2004)
Teams
waelayub@hotmail.com
Currentjob
2016 - Present, ABTBWA - Advertising and TV's agency, Maadi, IT Manager
Languages
Arabic
Native language
English
Advanced
C1
Italian
Proficient
C2
Timeline
IT Manager
ABTBWA – Advertising & TV’s Agency
01.2016 - Current
IT Manager
Magicline for Petroleum Services
01.2010 - 01.2015
IT Assistant Manager
Flash Tour Co.
01.2005 - 01.2010
IT Technician
M&A Chartered Accountants & Audits Consultancies Firm
01.2004 - 01.2005
Computer Science - Networking
October Private Institute
09.1997 - 06.1999
Assistant Purchase Manager (1997 – 2002) IT Department Responsible (2002-2004)
Sinai Co. for Touristic Development – SICOT (Coral Bay Hotel-Sharm El-Sheikh)
01.1997 - 01.2004
High School - Mechanical Engineering
SALESIANO DON BOSCO
09.1991 - 06.1997