Wael Samir Abdelghany
Dubai
Summary
Senior Program & Project Manager with 20+ years of experience in IT network, infrastructure, cloud, and professional services delivery. Proven expertise in managing large-scale digital transformation initiatives, cloud migrations, data center transformations, and infrastructure modernization projects. Recognized for delivering high-value outcomes through Agile, Waterfall, and hybrid methodologies. Skilled in stakeholder engagement, vendor management, budget control, and risk mitigation to drive strategic business objectives and maximize ROI.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Red Hat
04.2022 - Current
- - Lead strategic customer projects in IT, Cloud, and Infrastructure domains, focusing on hybrid cloud and open-source solutions.
- - Manage cross-functional teams to deliver Red Hat technologies, ensuring adoption and integration with enterprise environments.
- - Drive customer digital transformation initiatives, aligning with business goals and enhancing ROI.
- - Implement Agile and hybrid methodologies to accelerate project delivery and improve quality.
- - Maintain high customer satisfaction through proactive engagement and delivery excellence.
Senior Advisor, Services Project & Program Manager
Dell Technologies
03.2017 - 03.2022
- - Directed multiple high-value technology projects, improving delivery timelines, quality, and customer satisfaction.
- - Led cyber recovery solution consulting projects for enterprise clients in the GCC region.
- - Developed strategic project plans, assessed resources, and controlled budgets to meet business objectives.
- - Applied risk management frameworks to mitigate delivery risks and ensure governance compliance.
- - Achieved performance metrics including First Customer Contact, Time-to-Value, and CSAT scores.
Technical Solutions Project Manager
RSA
01.2016 - 02.2017
- - Managed end-to-end delivery of IT security and compliance projects for enterprise clients.
- - Collaborated with executives, technical teams, and partners to implement enterprise security solutions.
- - Created business cases, developed proposals, and ensured alignment with client strategic goals.
Data Center Consulting Project Manager
Dell EMC
09.2014 - 12.2015
- - Established PMO for major data center migration and transformation program for one of Saudi Arabia’s largest banks.
- - Built and led a team of 12+ technical consultants, ensuring timely and quality delivery.
- - Oversaw budget management, risk control, and project governance.
Technical Solutions Project Manager
EMC
05.2012 - 08.2014
- - Delivered offshore and onshore IT infrastructure, data storage, and disaster recovery projects.
- - Worked closely with sales and presales to align delivery with business strategies.
Solution Delivery Manager Specialist
Orange Business Services
01.2008 - 04.2012
- - Acted as first-level escalation for delivery teams in global accounts.
- - Defined performance metrics, monitored progress, and ensured customer satisfaction.
Service Delivery Manager
Orange Business Services
05.2003 - 12.2007
- - Managed global accounts across Europe and Latin America.
- - Ensured high-quality service delivery in line with contractual agreements.
Education
B.A. - Spanish Linguistics & Literature
Ain Shams University
Skills
- - Program & Project Management (PMP Certified)
- - IT Infrastructure & Cloud Solutions (AWS, Azure, OpenShift)
- - Data Center Migration & Transformation
- - Hybrid Cloud & Open Source Solutions
- - Agile, Waterfall & Hybrid Methodologies
- - Stakeholder Engagement & Communication
- - Risk, Budget & Resource Management
- - Cyber Recovery & Security Projects
- - ITIL Foundation & Service Delivery
- - Vendor & Contract Management
- - Multicultural Team Leadership
Certification
- - PMP – Project Management Professional
- - ITIL Foundation Certification
- - DCA-ISM Certification
LNGG
Arabic (Native)
English (Fluent)
Spanish (Fluent)
Accomplishments
- - 25x Inspire & Local Awards for customer satisfaction and results.
- - Maintained 30–40% annual churn rate of multimillion revenue for 9 consecutive years while increasing gross margin.
Training
- - Leadership Program
- - Microsoft Project MSP
- - Certified Manager in New World Project Management
- - Privacy & Information Security
- - ISO 27001 Awareness
- - Synergy Project Management Methodology
- - Creative Thinking & Problem Solving
- - Time Management
- - Customer Service Workshops
Timeline
Senior Project Manager
Red Hat
04.2022 - Current
Senior Advisor, Services Project & Program Manager
Dell Technologies
03.2017 - 03.2022
Technical Solutions Project Manager
RSA
01.2016 - 02.2017
Data Center Consulting Project Manager
Dell EMC
09.2014 - 12.2015
Technical Solutions Project Manager
EMC
05.2012 - 08.2014
Solution Delivery Manager Specialist
Orange Business Services
01.2008 - 04.2012
Service Delivery Manager
Orange Business Services
05.2003 - 12.2007
B.A. - Spanish Linguistics & Literature
Ain Shams University
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