Wael Samy
Maintenance Engineer
Al Qalyubiyah
Summary
Accomplished Maintenance Engineer with a proven track record at General Printing, adept in preventive maintenance and root cause analysis, significantly reducing downtime. Expert in equipment maintenance and repair, coupled with exceptional team supervision skills, ensures optimal performance and cost efficiency. Enhanced customer satisfaction through effective problem-solving and technical support.
Overview
14
14
years of professional experience
Work History
Maintenance Engineer
General Printing
10.2015 - Current
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
- Optimized spare parts inventory management for cost reduction and increased availability.
Technical Support Engineer
Genena Group
12.2014 - 09.2015
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Senior Maintenance Technician
Egyption International Group
01.2011 - 04.2013
Education
Bachelor of Science - Energy Engineering
Helwan University Cairo
Helwan 04.2001 -
Bachelor of Science - Electronic Technology
Beni-Suef University
Beni-Suef 04.2001 -
Skills
Equipment maintenance and repair
Timeline
Maintenance Engineer
General Printing
10.2015 - Current
Technical Support Engineer
Genena Group
12.2014 - 09.2015
Senior Maintenance Technician
Egyption International Group
01.2011 - 04.2013
Bachelor of Science - Energy Engineering
Helwan University Cairo
04.2001 -
Bachelor of Science - Electronic Technology
Beni-Suef University
04.2001 -
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