Wael Talaat Eissa

As Operation Director Director, I oversee all Hard, Soft, and Biomedical services in a 600-bed hospital, ensuring efficient, safe, and compliant operations. I manage contracts with subcontractors, aligning vendor performance with hospital standards. I lead strategic planning, budgeting, and emergency response for all facility-related functions. My role supports accreditation, safety, and high-quality patient care through continuous service improvement.

• Leading allied health services for a 600+ bed hospital to enhance patient care quality.
• Coordinating multidisciplinary teams (Radiology, Radiotherapy, Pharmacy,Physiotherapy,Laboratory and CSSD)to achieve organizational goals and improve healthcare delivery.

• Spearheaded healthcare operations, improving efficiency and patient outcomes.
• Managing the healthcare facility’s policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance
• Developing departmental goals and objectives for workers to improve the patient experience
• Managed budgets and implemented cost-saving initiatives.

• - Planning and execution of sales and marketing plans for 6 specialized Medical centers (eye and dental)
• - Planning and execution for sales and marketing plans for Magrabi Eye Hospital -Jeddah
• - Managing Insurance Portfolio.
• - Managing referral sales team in 3 cities (Jeddah, Mekkah, Altaif)

• - Managing Marketing and Sales activities for 16 reference Laboratory in 10 different cities
• - Managing sales team (2 regional sales Managers and 13 sales Rep.)
• - Develop and implement strategic marketing plans to achieve corporate objectives for services.
• - develop and manage sales/marketing operation budget - Plans and oversees advertising and promotion budget, including printable tools, digital Media and outdoor activities

• Marketing Planning
• - Situation analysis
• - setting Market Objectives - Market Mix Selection
• - Setting Marketing Budget
• - preparing action plans
• - Campaign results reporting
• - Budget progress reporting
• Website
• - communicate all locations (26 location in 6 countries) for update
• - communicate with the web developer company
• - Content Management
• - report website traffic analysis
• Social Media
• - Manage Social Media Agencies
• - prepare campaign report
• - evaluate return
• -Advertising Agencies Management
• - prepare content for all ads and print materials
• Scientific Meetings:
• - communicate with medical directors in all locations
• - set yearly Calendar by region
• - seek sponsors for all event
• - communicate speakers and make all arrangement
• Radio programs
• - supervise the program production
• - communicate production company to set the recording schedule
• - supervise all recording sessions
• Customer Satisfaction Survey
• - collect survey results monthly from different locations
• - categorize suggestions and complains
• Market Data;
• - prepare market analysis of
• Population
• Magrabi Market Share
• Demographics
• Competitors Activity
• New Market Trends
• Performance Analysis; by location, specialty and sub-specialty, Numbers and Revenue, Patient flow, surgeries, admission success ratio, cash and credit

• Managing THE SKIN CARE & HAIR CARE DEPT. (team and products).
• Managing different intl. beauty Brand
• Thalog – France : Skin and Body PRODUCTS
• Kemon – Italy : Hair coloring (proff.)
• Refectocil – Austria : Eye borrow taint
• Vizo – UAE : Hair care products (shampoo and conditioner, Hair mask, Styling cream and spray)
• Covering different Markets (professional, Retail, Wholesales)
• Leading a team of 16 sales representatives and field force managers
• Responsible for Unit Sales Forecast and Marketing budget.
• Structuring all the sales and marketing strategic plans for each brand and future market growth
• Establishing a strong business in pharmaceutical, Supermarkets, and beauty shops field.
• Responsible about all marketing activities (events, presentations, promotional tools,...)
• Established a strong customer relation in different medical and beauty and personal care fields (Pharmacy groups, Supermarkets, Beauty shops, Beauty salons).
• Managing different 32 brand in beauty, medical and pharmaceutical business

• Reported directly to the regional manager in Dubai
• Start company business in Riyadh
• Introduce all product range to all big Institute and Ministry of health (KFMC, KKUH, NGH, KFSH and Security force hosp.)
• 6 million dollars first year revenue

• Introduction of Jamjoom product to the market
• Best achiever sales and performance 2003 in Riyadh