Walaa Essameldin Ibrahim El-Attar
Giza,Egypt
Summary
Organized and proactive individual with talent for multitasking and excellent communication skills.
Experienced professional with focus on providing high-level administrative support and streamlining office operations.
Skilled in managing complex schedules, coordinating travel arrangements, and enhancing productivity
Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.
. Detailed oriented ensuring tasks are completed accurately and punctually.
Overview
26
26
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work history
Personal Assistant & Office Manager
AUR Mortgage Finance
03.2024 - 03.2025
- Scheduled meetings and appointments, improving time management across departments.
- Reorganized office layout to maximize productivity and workflow efficiency.
- Oversaw administrative support, ensuring adherence to HR policies and procedures.
- Coordinated with IT on office equipment maintenance and upgrades.
- Guaranteed all invoices were processed promptly, enhancing cash flow management.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Investigated financial transactions as AML to uphold compliance standards.
- Implemented adaptive compliance programmes in response to regulatory changes.
Clients Relations supervisor
Arco Citystars for Realstate
06.2018 - 04.2019
- Directed assessments of customer service staff, delivering consistent performance feedback.
- Monitored daily operations, optimizing processes for enhanced customer experience.
- Provided training on company policies and best practices in customer service.
- Oversaw cashier coverage while managing customer flow for efficient service.
- Resolved customer complaints through thorough investigation and action.
- Contributed to development of service policies, ensuring clarity with staff and customers.
- Documented all relevant activities within the customer service department.
Service & Control Manager
Emirates NBD Bank
03.2018 - 05.2018
- Established objectives and priorities while ensuring adherence to Bank procedures.
- Maintained overall control of operations to achieve organizational goals.
- Motivated operations staff to maximize performance and productivity.
- Ensured Quality service KPIs for the branch met all levels.
- Validated and reviewed all operational transactions according to bank procedures.
- Managed custody of Main Vault, ATM, safes, and conducted periodic inventory checks.
- Controlled branch expenses and approved expenditure entries to reduce costs.
- Coached and trained Operations Team, recognizing achievements and enhancing skills.
Corporate Sales
Royal Insurance Egypt Co.
10.2017 - 03.2018
- Attended meetings and seminars to acquire knowledge on new products and services.
- Calculated premiums and established payment methods for clients.
- Contacted policyholders to explain policies and recommend necessary changes.
- Conferred with clients to gather information for claims processing.
- Liaised with underwriters to submit forms for binder coverage.
- Customized insurance programs to address diverse customer risks.
- Developed marketing strategies to enhance competitiveness in insurance sales.
- Ensured completion of required forms to meet policy obligations.
Assistant Head of Cash
Arab African International bank
06.2015 - 08.2016
- Managed incoming and outgoing cash transactions from to main vault.
- Executed daily opening of main vault to ensure secure operations.
- Supervised teller performance while providing support for operational needs.
- Conducted verification of daily entries and external signatures for accuracy.
- Prepared cash flow statements and maintained cash book records.
- Coordinated receipt and delivery of all shipments efficiently.
- Compiled internal entries for daily financial activities.
Teller
Arab African International bank
06.2012 - 06.2015
- Processed customer deposits, withdrawals, payments, and foreign exchange in all currencies.
- Referred customers with financial issues to appropriate colleagues for assistance.
- Handled demanding customers with tact and efficiency.
- Cross-sold bank services to enhance customer engagement.
- Reported suspicious customer activity to bank managers promptly.
- Assisted with bank branch audits to ensure compliance.
Customer Service (Back & Front Office)
Arab African International bank
09.2010 - 06.2012
- Delivered accurate and efficient financial and credit services to customers.
- Identified potential sales opportunities to achieve 100% of assigned targets.
- Provided comprehensive information on banking products tailored to customer needs.
- Managed all operational non-financial functions, including account openings.
- Oversaw existing accounts, time deposits, and back-office operations with precision.
- Prepared required reports accurately and met deadlines for assigned tasks.
Operations Officer
Arab African International Bank
01.2009 - 08.2010
- Processed all transfers, both internal and external, via SWIFT and ACH.
- Issued cashier's and certified checks to clients as required.
- Booked term deposits and certificates of deposit efficiently.
- Managed clearing of checks in Egyptian pounds and foreign currencies.
- Prepared letters of credit and guarantee for corporate clients.
- Settled Visa transactions through manual rolls and automatic runs.
- Administered payroll services for clients at Nady El Seid Branch.
Market Research Analyst & Expenses Controller
Arab African International Bank
09.2007 - 01.2009
- Monitored market trends and regulatory developments to identify investment risks.
- Communicated with bank branches to document business objectives and targets.
- Analyzed financial statements and variance reports against competitors.
- Executed bank-specific cost procedures in compliance with regulations.
- Collaborated with departments to enforce cost control measures effectively.
- Submitted invoices to cost system in the agreed format.
- Produced regular cost reports to compare against forecasts.
Training Coordinator
American University in Cairo
07.2007 - 09.2007
- Coordinated all aspects of CFA, CPA, and CMA certifications.
- Designed customized programs to meet corporate and individual requirements.
- Managed logistics for continuing education initiatives within Business Studies Division.
P.A. for Cluster Director of Business Development
Hilton Hurghada Hotels
03.2004 - 01.2005
- Oversaw office operations, including mail management and filing systems.
- Coordinated meetings, conferences, cocktail receptions, and presentations.
- Reviewed plans against revenue reports to ensure alignment.
- Evaluated sales contracts and integrated them into the system.
- Managed online presence as hotel author for various websites.
- Provided customer service support to enhance client satisfaction.
Hilton Meetings Coordinator
Cairo Ramses Hilton
03.2003 - 02.2004
- Managed Business Center and banquette rooms to ensure smooth operations.
- Coordinated event reservations, overseeing all logistical details.
- Delivered exceptional customer service and resolved guest complaints efficiently.
Room Sales Agent
Cairo Ramses Hilton
02.1999 - 02.2003
- Facilitated check-in and check-out processes, ensuring efficient room management.
- Managed reservations and blocked rooms to optimise occupancy rates.
- Handled customer service inquiries and resolved complaints effectively.
- Performed upselling techniques to enhance revenue streams.
- Collected payments and vouchers from travel agents for seamless transactions.
Education
Faculty of Commerce - Accounting
Cairo University
EgyptGirls College School - English Section
Girls College School
Skills
- Microsoft Windows and Office Suite
- Internet research and navigation
- AS400 banking system
- T24 banking system
- Fidelio and Grip hotel systems
- HICOM marketing system
Certification
- PMP (Project Management Professional) NaviGrowth Academy ( May 2025)
- Emotional Intelligence Training course at NaviGrowth Academy (November 2025)
- Banking Foundation Program (German Chamber) April 08 Run (Ranking 3rd)
- Anti-money laundry course (Global Academy)
- Detecting counterfeiting and forgery course. (Global Academy)
- CMA Part 2 (Certified Management Accountant) American university in Cairo 2011
- Up selling course. (Cairo Ramses Hilton)
- On line Marketing courses (Writing for the web Content Quality) (Hilton University)
- HICOM training course (Nile Hilton)
- General insurance (Royal Insurance Egypt Company)
- My life time training (find your true North) (Premium) (Emirates NBD Bank)
Languages
Arabic Mother tongue
English Excellent (Speak, Write, Understand)
Turkish Excellent (Speak, Write, Understand)
References
References available when needed
Personnel data
- Nationality: Egyptian
- Marital Status: Single
- P&D of Birth: Agooza, Giza- 29/10/1979
Timeline
Personal Assistant & Office Manager
AUR Mortgage Finance
03.2024 - 03.2025
Clients Relations supervisor
Arco Citystars for Realstate
06.2018 - 04.2019
Service & Control Manager
Emirates NBD Bank
03.2018 - 05.2018
Corporate Sales
Royal Insurance Egypt Co.
10.2017 - 03.2018
Assistant Head of Cash
Arab African International bank
06.2015 - 08.2016
Teller
Arab African International bank
06.2012 - 06.2015
Customer Service (Back & Front Office)
Arab African International bank
09.2010 - 06.2012
Operations Officer
Arab African International Bank
01.2009 - 08.2010
Market Research Analyst & Expenses Controller
Arab African International Bank
09.2007 - 01.2009
Training Coordinator
American University in Cairo
07.2007 - 09.2007
P.A. for Cluster Director of Business Development
Hilton Hurghada Hotels
03.2004 - 01.2005
Hilton Meetings Coordinator
Cairo Ramses Hilton
03.2003 - 02.2004
Room Sales Agent
Cairo Ramses Hilton
02.1999 - 02.2003
Girls College School - English Section
Girls College School
Faculty of Commerce - Accounting
Cairo University