Walaa Hassan

i am responsible for overseeing and managing all aspects of export sales activities for our fresh fruits and vegetables products. This role will involve developing and implementing sales strategies, building and maintaining customer relationships, and ensuring timely delivery of orders.

Key Responsibilities

Sales Strategy Development: Develop and implement effective sales strategies to increase market share and revenue for our fresh fruits and vegetables products.
Customer Relationship Management: Build and maintain strong relationships with international customers, distributors, and importers.
Market Research: Conduct market research to identify new business opportunities and stay updated on industry trends.
Sales Team Management: Lead and manage a team of export sales representatives, providing guidance, training, and support.
Order Processing: Ensure timely and accurate processing of customer orders, including documentation, logistics, and quality control.
Negotiations: Negotiate contracts and pricing terms with customers to maximize profitability.
Sales Reporting: Prepare and analyze sales reports to track performance, identify trends, and make data-driven decisions.
Customer Service: Provide excellent customer service to address inquiries, resolve issues, and ensure customer satisfaction.

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

• Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
• Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
• Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
• Greeted customers and helped with product questions, selections, and purchases.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.

• Planned and executed events and marketing programs to increase qualified leads.
• Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
• Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
• Developed and implemented targeted digital strategy to improve business performance.
• Managed workflow between staff, coordinating documents, and creative material distribution.

• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
• Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Built strong team by recruiting and developing top sales talent.
• Expanded company customer base and cemented market presence by implementing strategic sales plans.