Walaa Mourad
Cairo
Summary
Accomplished Head of Human Resources at Globe International Pharmaceuticals, adept in talent management and organizational development. Leveraged recruitment strategies and employee relations to enhance productivity and foster a positive work environment. Proven track record in implementing successful retention and diversity programs, achieving significant improvements in employee engagement and compliance.
Overview
18
18
years of professional experience
Work History
Head of Human Resources
Globe International Pharmaceuticals
07.2019 - Current
- Fostered positive work environment through comprehensive employee relations program.
- Devised hiring and recruitment policies.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Created and drove culture-promoting activities throughout business.
- Assessed community needs and identified resources for social and community service programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Liaised between more than 9 business divisions to improve communications.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Head of Learning And Development
Minapharm Pharmaceuticals
03.2016 - 06.2019
- Developed job-specific competencies and performance standards.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Developed lesson plans, instructional materials and written practice tests for VUCA and BAP training courses. for 60 managers
- Trained and mentored 200 new personnel hired to fulfill various roles.
Training & CRM Manager
Aspen
10.2015 - 02.2016
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Coached and promoted 3 high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Training & Development Manager
Al-Andalous Pharmaceutical
09.2014 - 09.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new 300 hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Monitored and evaluated training performance to determine quality and cohesiveness.
L&D Manager
Sandoz Pharmaceuticals
01.2007 - 08.2014
- Conduct and follow up training and development of first line mangers.
- Conduct & design basic product knowledge & skills training for the assigned representatives for Sandoz team ( Egypt ,North Africa, Sudan, Ethiopia KSA & ME)
- Designing new training 5 modules for products and its related medical background accordingly, also on going update.
- Using KPI (market share, sales achievement, and sales growth,) to evaluate all team members.
- Training needs analysis for the medical representatives & FLM.
- Selection & recruitment of highly calibers, medical representatives.
- Recognizing the talented calibers through assessments and developing them by aspiring programs(Egypt & middle East)
- Monitoring and active participation of regular teams meeting.
- Running one to one meetings with representative & FLM who need to improve medical, product knowledge & also skills.
- Selecting and promoting potential candidates to be FLM
- Reviewed and edited all training materials for accuracy and company policy compliance.
Education
DBA - Management
IBSS
Egypt10.2020
MBA - Human Resources Management
AASTMT
Egypt01.2010
Skills
- Retention Strategies
- Recruitment Strategies
- Labor Relations
- Employee Relations
- Succession Planning
- Talent management
- Internal Communications
- Organizational Development
- Performance Appraisals
- Diversity and Inclusion
- Recruitment
- Employee Development
Timeline
Head of Human Resources
Globe International Pharmaceuticals
07.2019 - Current
Head of Learning And Development
Minapharm Pharmaceuticals
03.2016 - 06.2019
Training & CRM Manager
Aspen
10.2015 - 02.2016
Training & Development Manager
Al-Andalous Pharmaceutical
09.2014 - 09.2015
L&D Manager
Sandoz Pharmaceuticals
01.2007 - 08.2014
DBA - Management
IBSS
MBA - Human Resources Management
AASTMT
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