Waleed Ali Abdul Hameed
Technical Manager
Summary
Bilingual Technical Consultant with background recommending end-to-end solutions to augment clients' business processes. Over 10 years of experience in project planning, requirements gathering and client relationship management. Expertise in low current Systems and marketing process.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
7
7
Certificates
2
2
Languages
Work History
Technical Manager
ITPS
Cairo
08.2021 - Current
- Developed suggestions for technical process improvements to optimize resources.
- Generated earned value management data capture spreadsheets and reports for management.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Assisted product owners with prioritization of backlogs.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Recruited and trained IT team members.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Collaborated with developers, advertisers and production managers to market products and services.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Established targets for social media platforms to reflect business objectives.
- Identified value propositions and key messages for company marketing campaigns.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Worked with vendors to complete projects according to schedule and specifications.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Developed messaging about key customer challenges and benefits of company solutions.
Sales Account Manager / Project Manager
MBK Company
08.2017 - 12.2020
- Managing a portfolio of accounts
- Using an existing network of industry contacts to generate new business
- Leading and training other members of the account team
- Leading project management activity
- Achieving sales targets
- Attending client meetings
- Maintaining and expanding relationships with existing clients
- Completing administrative work, as required.
Executive Assistant – Chairman Office
Al Madina Al Monawara Industrial Investment
02.2015 - 03.2015
- Preparing all documents and management reports
- Preparing Service Improvement Plans for company department based on current systems and tools.
Computer Engineer – Customer Site
Wipro Ltd
Dubai
08.2010 - 10.2013
- First level Network Support for desktops
- Hardware Support and upgrading
- Maintaining Active Directory
- Collecting and gathering customer requirements and information
- Coordinating between company departments to provide full and complete solution
- Supervision the project
- Preparing all documents and management reports.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
Network Supervisor and Project Coordinator
Secret Computer Services
Abu Dhabi
07.2008 - 07.2010
- Collecting and gathering customer requirements and information
- Coordinating between company departments to provide full and complete solution
- Supervision the project
- Preparing all documents and management reports.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Identified and immediately resolved issues with network devices.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Planned annual budgets to fund IT projects and control spending.
- Recommended development of plans for systems development and operations.
- Provided on-call support for network engineering duties.
- Monitored system performance and responded to alerts.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Assisted IT staff on troubleshooting issues and closing calls.
- Authored documentation for system configuration and troubleshooting.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Verified continuity of computer and telephone system services for users..
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Network Engineer
Infinity System Plus
04.2004 - 03.2008
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided detailed network diagrams and procedural guidelines.
- Troubleshot complex multi-vendor network service provider issues.
- Assisted with implementation and support of network monitoring tools.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Education
Bachelor of Science And/with Education Degree - Computer Science
DR Baba SahebAmbedkar University
India 07.2002 - 12.2007
Skills
Project Management skillsCustomer Service\ Customer CareHardware – Installing, Configuring, Troubleshooting & AssemblingNetworking – Win XP/ Win 2K/Win 9xLinux AdministrationOperating System installation, configuring, & troubleshootingSelf starter, proactive with sound of judgmentFlair to meet, mingle & deal with multicultural environmentAptitude to learn and understandFluency in communication in both Arabic and EnglishHard working and industriousCourageous and has patience to take up challenging jobGood inter-personal relations and communications skills
Technology planning
Logistical Engineering
Event planning and execution
Public Relations
Sales promotion
Traditional marketing strategies
Certification
PMP Training
Timeline
Technical Manager
ITPS
08.2021 - Current
Sales Account Manager / Project Manager
MBK Company
08.2017 - 12.2020
Executive Assistant – Chairman Office
Al Madina Al Monawara Industrial Investment
02.2015 - 03.2015
PMP Training
06-2011
Computer Engineer – Customer Site
Wipro Ltd
08.2010 - 10.2013
Network Supervisor and Project Coordinator
Secret Computer Services
07.2008 - 07.2010
MCSA, MCSE 2003
03-2008
CCNA (640-801), March 2007
03-2007
CWNA
07-2006
RHCE, Dec 2005.
12-2005
Photoshop and illustrator training course
04-2005
Network Engineer
Infinity System Plus
04.2004 - 03.2008
MCSA, MCSE 2000
12-2003
Bachelor of Science And/with Education Degree - Computer Science
DR Baba SahebAmbedkar University
07.2002 - 12.2007