Waleed Helmy
Cairo,Egypt
Summary
Dedicated Team Leader with 15 years of experience in the retail operations banking sector. Demonstrated history of meeting company goals, achieving results-driven targets and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Eager to bring my expertise to where it can be leveraged the most.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Leader, Retail Collaterals Management
Qatar National Bank
Cairo, Cairo Governorate
10.2019 - Current
- Supervise the overall activities of the Retail Collaterals Management. Ensure straight through processing of work and timely delivery of service.
- Supported new hires through onboarding process for speedy and successful training.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Implemented new working methods which improved overall efficiency of the team operations.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Handled employee grievances professionally, minimizing potential workplace disputes.
- Prioritized tasks according to urgency and importance, optimizing workload allocation among team members.
Senior Loans Center Credit Assessment Executive
Qatar National Bank
Cairo, Cairo Governorate
06.2014 - 09.2019
- Organize, direct, and coordinate workload and workflow between team members. Serve as an advanced contact point between the Network and Head Office Departments. Review loans files to ensure complete documentation and process conformity control for the files.
- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
- Streamlined operations by integrating latest technology solutions in daily tasks.
- Led team for successful execution of annual corporate goals.
- Maintained smooth operations through careful management of office workflow and administrative processes.
Loans Credit Assessment Executive
Qatar National Bank
Cairo, Egypt
07.2010 - 05.2014
- Responsible for processing the loan files creation on the Core Banking System and investigation for the clients’ aggregate positions and reputation. Ensure the quality of the clients' details on the Core Banking System, the conformity of all loan files and the files adhere to the general criteria.
- Maintained smooth operations through careful management of office workflow and administrative processes.
Education
Bachelor of Business Administration - Accounting
Suez Canal Universtity
Ismailia 09.2004 - 05.2008
Skills
- Issue resolution
- Crisis management
- Strategic thinking
- Quality control procedures
- Resource optimisation
- Time-management
- Effective communication
- Employee training and development
- Conflict Resolution
Languages
Arabic
Native
English
Advanced
Certification
Credit course from Egyptian institute of banking in 2014 with Very good Grade
Affiliations
- Traveling, Music Mixing.
Timeline
Team Leader, Retail Collaterals Management
Qatar National Bank
10.2019 - Current
Senior Loans Center Credit Assessment Executive
Qatar National Bank
06.2014 - 09.2019
Loans Credit Assessment Executive
Qatar National Bank
07.2010 - 05.2014
Bachelor of Business Administration - Accounting
Suez Canal Universtity
09.2004 - 05.2008
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