Waleed Ibrahem Emam Ibrahem
Cairo
Summary
Specialized in IT management and team leadership, focusing on applying all cybersecurity and disaster management rules and applying the latest methods in planning and implementing infrastructure, with extensive experience in supervising the implementation of projects related to databases, systems management, firewall, backup, and the ability to provide successful IT solutions to support business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Manager
United for housing and development
07.2019 - Current
- Develop and implement IT strategies that align with business goals
- Plan and budget for IT projects, hardware, and software
- Research and recommend new technologies to improve efficiency
- Ensure the reliability, security, and scalability of IT systems
- Manage networks, servers, databases, and cloud solutions
- Implement cybersecurity measures to protect company data
- Lead and manage IT staff, including hiring, training, and performance reviews
- Coordinate with external vendors and service providers for IT solutions
- Ensure effective collaboration between IT and other departments
- Oversee IT support and help desk teams to resolve technical issues
- Establish and enforce IT policies and best practices
- Monitor system performance and address potential risks proactively
- Develop and implement backup and recovery plans
- Ensure minimal downtime and quick recovery in case of system failures
- Oversee the procurement and maintenance of hardware and software
- Ensure proper licensing and updates for all IT assets
- Follow up on updates made to the company's website
- Work closely with HR, finance, and operations to optimize IT solutions for all business functions
- Align IT initiatives with customer experience and operational goals
- Notes: I have been working as a Senior System Administrator for several months now, in addition to my work as an IT Manager, due to a change in some company policies and IT management in particular
Senior System Administrator
Pioneers Holding for Investments
03.2015 - 07.2019
- Install, configure, and maintain servers
- Monitor system performance and ensure uptime of critical services
- Manage virtualization environments (VMware, Hyper-V, etc.)
- Configure and manage firewalls, routers, and switches
- Implement and maintain security measures (patching, firewalls, antivirus, endpoint security)
- Monitor network performance and troubleshoot connectivity issues
- Perform regular system updates, patches, and upgrades
- Troubleshoot and resolve complex hardware, software, and network issues
- Optimize system performance through monitoring and proactive maintenance
- Develop and manage backup and disaster recovery strategies
- Ensure business continuity by implementing failover solutions
- Regularly test and refine disaster recovery plans
- Manage Active Directory, LDAP, and other authentication systems
- Configure user roles, permissions, and access controls
- Ensure security best practices in identity and access management
- Mentor junior system administrators and provide technical guidance
- Collaborate with IT managers, network engineers, and security teams
- Monitor network performance and fix communication and VPN problems to connect branches
System Administrator
Pharma Overseas Company for Drug Distribution
03.2010 - 01.2015
- Ensures system stability and data availability at all times
- Supports sales and distribution operations through technical systems management
- Protects company data from loss or breaches
- Minimizes technical outages that may affect distribution and sales
- Monitors server performance and ensures their stability without interruption
- Updates systems and manages security updates periodically
- Manages the internal network (LAN/WAN) and ensures stable connectivity between branches and warehouses
- Monitors network performance and fixes connectivity and VPN problems to connect branches
- Applies security policies such as password management and two-factor authentication (MFA)
- Supports inventory and sales management systems
- Ensures that inventory data is properly integrated and updated between branches and warehouses
- Resolves technical issues related to linking devices to distribution and billing systems
- Implements backup systems to maintain company data (such as Veeam, Acronis)
- Tests data recovery plans to ensure their effectiveness
- Provides technical support to employees (sales, accounts, warehouses, branches)
- Resolves problems with devices, printers, email, and programs used in the company
- Trains employees to use technological systems correctly
- Installing and maintaining computers and printers in offices, warehouses and branches
- Managing invoice and barcode printing systems and linking them to the company's systems
- Ensuring that technical systems are compatible with the Ministry of Health standards and drug distribution regulations
- Ensuring the confidentiality of customer and pharmacy data in accordance with privacy regulations
IT Support Engineer and ADSL Trainer
Information and Decision Support Center at Helwan University
05.2005 - 12.2014
- Receiving reports from users about technical malfunctions and responding to them
- Diagnosing and resolving problems (computer malfunctions, printer problems, network problems)
- Assisting in recovering passwords, resolving email and university systems problems
- Installing and maintaining operating systems and programs used at the university
- Following up on software updates and ensuring their compatibility with the university's needs
- Ensuring that devices are working properly in laboratories, classrooms and administrative offices
- Assisting faculty members in using e-learning platforms
- Solving network and internet connection problems at the university
- Ensuring that Wi-Fi points are working in halls and libraries
- Managing and maintaining network devices such as routers and switches
- Preparing reports on recurring malfunctions and suggesting solutions to improve performance
- Training users on how to avoid common problems and use systems efficiently
- Training students and faculty members on how to use Microsoft Office applications (Word, Excel, PowerPoint)
- Training in basic and advanced computer skills, such as programming or databases
- Supporting faculty members in preparing presentations and academic research
- Providing technical assistance during lectures and workshops
- Ensuring the operation of smart screens and projectors
- Providing advice to students on how to use technology in their studies
- Guiding students to the best educational resources and applications available online
Education
Special Diploma in Education - Specialization in Educational Technology
Center for Educational Studies and Research, Cairo University
01.2008
Bachelor of Arts and Education - Department of Educational Technology
Helwan University
01.2004
Skills
- Risk Management Planning
- IT Resource Management
- Technology Budget Planning
- Technical Assistance Planning
- Data Protection Strategies
- Enterprise Architecture Design
- Information Technology Risk Mitigation
- Network Systems Administration
- Operating system management
- Technology Infrastructure Support
- Technical leadership
- Server Virtualization Expertise
- Data Protection Practices
- Understanding of ITIL Principles
Personal Information
- Date of Birth: 10/12/83
- Nationality: Egyptian
- Marital Status: Married
Military Status
Final Exemption
Certifications Courses And Self Studies
Microsoft Certified Professional, Microsoft Certified Solutions Associate (MCSA Windows Server 2012), Microsoft Certified Solutions Associate (MCSA Office 365), Microsoft Certified Solutions Expert (Server Infrastructure), Microsoft Certified Solutions Expert (Messaging), Microsoft Windows Server 2012, 2016, 2019, 2022, Kaspersky EDR (Both on-prem & Cloud), VMware vSphere, Veeam Backup and Replication, NSE4 (FortiGate), NSE5 (Forti Analyzer- Forti Manager), NSE6 (Forti Authenticator – Forti Mail – Forti Web), NSE7 (Forti Enterprise – Forti SDWAN), Aruba Switching, Cisco CCNA, DevOps Diploma From Ain Shams University (Linux – Docker – Kubernetes – Jenkins – AWS – Terraform – Ansible – Argo – Open shift)
Certification
· Microsoft Certified Profissional.
· Microsoft certified Solutions Associate (MCSA Windows Server 2012).
· Microsoft certified Solutions Associate (MCSA Office 365).
· Microsoft Certified Solutions Expert (Server Infrastructure).
· Microsoft Certified Solutions Expert (Messaging).
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
IT Manager
United for housing and development
07.2019 - Current
Senior System Administrator
Pioneers Holding for Investments
03.2015 - 07.2019
System Administrator
Pharma Overseas Company for Drug Distribution
03.2010 - 01.2015
IT Support Engineer and ADSL Trainer
Information and Decision Support Center at Helwan University
05.2005 - 12.2014
Special Diploma in Education - Specialization in Educational Technology
Center for Educational Studies and Research, Cairo University
Bachelor of Arts and Education - Department of Educational Technology
Helwan University
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