Book4time
Waleed Nafea
Shiba
Cairo
Summary
Am an experienced spa professional with a proven track record in spa management. Have successfully managed high-end spa operations,
developed, and trained teams, and implemented strategic marketing plans.
With a strong customer service skills and deep understanding of the luxury market. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Spa Manager
Mandara Spa, at JW Marriott Hotel
New Cairo, C
3 2017 - Current
- Recruited, trained, and managed diverse team of 24 employees, including massage therapists, estheticians, Spa Receptions, Spa attendants and Spa Housekeeping, contributing to 10% increase in overall staff performance
- Implemented cost-saving initiatives that controlled expenses and resulted in savings of EGP 500,000 annually
- Initiated new marketing strategy that increased spa membership by 18% and boosted overall revenue
- Developed new spa services that were well received by customers and increased sales by 8%.
- Maximized profitability by analyzing financial reports and adjusting operations as needed.
- Maintained cleanliness and safety standards within spa facility, ensuring compliance with all regulations.
Spa Manager
Six Senses SPA, The Palace Port Ghalib
Marsa Alam, Red Sea
08.2015 - 02.2017
- Managed all aspects of spa operations, including inventory control, customer complaints, marketing, and therapy incentive schemes
- Implemented new inventory control system, resulting in 15% decrease in product waste and 10% decrease in product loss
- Increased spa therapy sales by 20% through effective incentive schemes and promotions
- Conducted regular training sessions for new and existing staff, leading to improvement in service delivery and customer satisfaction
- Collaborated with marketing and sales teams to promote spa's services and special offerings, resulting in 15% increase in overall spa revenue.
Regional Trainer & Acting Spa Manager
Six Senses Hotels, Resorts, Spas
08.2014 - 2 2016
- Regional trainer of Six Senses Spas on Middle East region
- Successfully completed Train the Trainer program with Six Senses in Thailand, enhancing leadership and management skills. Upon return to Egypt, adeptly assumed the role of Acting Manager before earning promotion to Spa Manager, where am diligently managed all facets of spa operations.
Spa Trainer - Supervisor
Six Senses SPA, Intercontinental the Palace Port Ghalib Resort
04.2013 - 07.2014
- Played a pivotal role in overseeing spa operations, providing leadership to the spa team, and conducting training programs to ensure captioned service delivery and employee development
- Promoted to the position of Regional Spa Trainer of Six Senses Spas.
Spa Therapist
Six Senses SPA, Intercontinental the Palace Port Ghalib Resort
Marsa Alam, Red Sea
09.2010 - 03.2013
- Provided range of therapeutic treatments and services to guests, including massages, facials, body wraps, and other wellness therapies, ensuring relaxing and rejuvenating experience.
Education
Institute of Tourism and Hotels -
Institute of Tourism And Hotels
Alexandria, Egypt 01.1999 - 01.2002
Skills
Relationship Building
Professional Development
Successfully completed a recreation training program at Intercontinental The Palace Port Ghalib Resort, furthering expertise in hospitality and leisure services
Software
Timeline
Spa Manager
Six Senses SPA, The Palace Port Ghalib
08.2015 - 02.2017
Regional Trainer & Acting Spa Manager
Six Senses Hotels, Resorts, Spas
08.2014 - 2 2016
Spa Trainer - Supervisor
Six Senses SPA, Intercontinental the Palace Port Ghalib Resort
04.2013 - 07.2014
Spa Therapist
Six Senses SPA, Intercontinental the Palace Port Ghalib Resort
09.2010 - 03.2013
Institute of Tourism and Hotels -
Institute of Tourism And Hotels
01.1999 - 01.2002
Spa Manager
Mandara Spa, at JW Marriott Hotel
3 2017 - Current
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