Waleed Salem
Mohamed
Sheikh Zayed
Summary
Proactive Revenue leader with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Results-driven and experienced in financial statement review, auditing and reporting. With more than 24 years of an overall experience in the hospitality industry between; operational department through Front Office and commercial department through; reservations, yield and revenue management. Exposed to various hotel operation between resorts and city hotels. Lead the transition of multiple PMS and RMS conversion in addition to being the champion of Hilton Hotels Egypt for Revenue Management practices, resources and implementations. 2nd in Charge in Commercial Department handling responsibility of Sales, GC&E, Marketing and PR
Overview
24
24
years of professional experience
4
4
Years of university and post secondary education
9
9
Certifications
2
2
Languages
Work History
Cluster Director Of Revenue
Hyatt Corporation
10.2023 - Current
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Developed comprehensive forecasting models to accurately predict future revenue, allowing for informed decision-making on resource allocation.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Presented complex financial data clearly and concisely during executive-level meetings, informing stakeholders about key performance metrics and areas requiring strategic attention.
- Utilized financial software to prepare consolidated financial statements.
- Reduced costs through implementation of automated systems and processes, increasing efficiency without sacrificing quality of service or customer satisfaction.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Researched bankruptcy and tax evasion cases upon receipt of federal, state, or municipal notices.
- Monitored industry developments to stay abreast of emerging trends, adjusting strategies as necessary to remain competitive in marketplace.
- Created financial dashboards to provide insights into key performance indicators.
- Developed annual budgets based on accurate revenue projections, balancing investment priorities with fiscal responsibility.
- Optimized revenue streams for maximum profitability through detailed analysis of market trends and competitor activity.
- Led cross-functional teams in development of new products and services, ensuring alignment with overall business objectives and revenue growth potential.
- Integrated data analytics tools into daily operations to provide real-time insights into performance, identifying bottlenecks and areas for improvement with agility.
- Increased revenue by implementing strategic pricing and inventory management techniques.
- Implemented dynamic pricing strategies that responded to real-time market conditions, maximizing profit margins in competitive environment.
- Complied with established internal controls and policies.
- Collaborated with sales and marketing teams to develop targeted promotional campaigns that drove demand and increased revenue.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Analyzed historical data to identify patterns and opportunities for improvement, driving continuous process enhancements within organization.
- Developed strategic plans for day-to-day financial operations.
- Assessed potential acquisition targets for strategic alignment and revenue growth potential, supporting executive decision-making in pursuit of new opportunities.
- Reviewed pricing structures regularly for competitiveness against market benchmarks, making adjustments as needed to drive optimal results for business.
- Mentored junior team members on best practices in revenue management, fostering environment of professional growth and knowledge sharing.
- Skilled at working independently and collaboratively in team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Led development of long-term revenue targets, aligning organizational resources to achieve goals
- Maximized profitability by identifying new revenue streams and business opportunities
- Managed high-performing team of sales professionals, fostering environment that encouraged collaboration and continuous improvement
- Led the development of long-term revenue targets, aligning organizational resources to achieve goals
- Played a pivotal role in merger and acquisition activities that contributed significantly toward overall revenue generation
- Managed a high-performing team of sales professionals, fostering an environment that encouraged collaboration and continuous improvement
Revenue Manager
Hilton Hotels Worldwide
03.2020 - 09.2023
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Provided team leadership, mentoring junior staff members to achieve their full potential as Revenue Managers.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Assisted with both external audit and internal SOX compliance and maintained required documentation throughout testing cycle.
- Created financial dashboards to provide insights into key performance indicators.
- Developed strategic plans for day-to-day financial operations.
- Implemented inventory control measures, maximizing room revenue during periods of high demand.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Streamlined forecasting processes, improving accuracy and facilitating data-driven decision making.
Yield Manager
Hilton Hotels Worldwide
12.2016 - 02.2020
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Conducted comprehensive performance reviews, identifying areas for improvement in revenue management strategies.
- Created financial dashboards to provide insights into key performance indicators.
- Led training initiatives aimed at building organizational capacity in Revenue Management principles and tactics.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Passionate about learning and committed to continual improvement.
Assistant Revenue Manager
Hilton Hotels Worldwide
03.2016 - 11.2016
- Led training initiatives aimed at building organizational capacity in Revenue Management principles and tactics.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
Reservations Manager
Hilton Hotels Worldwide
03.2014 - 02.2016
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Acted as liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed policies and procedures for reservations department, ensuring consistency and adherence to brand standards.
Assistant Reservations Manager
Hilton Hotels Worldwide
01.2013 - 02.2014
- Conducted regular training sessions for reservations staff, ensuring consistent quality service across team.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented cross-departmental communication practices that facilitated efficient coordination between reservations, front office personnel, housekeeping department staff members.
- Participated in revenue management meetings, providing valuable input on pricing strategies based on market demand and competition analysis.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Managed group bookings effectively, liaising with event coordinators to meet unique client needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Achieved revenue targets consistently by closely monitoring reservation patterns, adjusting room allocations strategically during peak periods and slow seasons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Reservation Supervisor
Hilton Hotels Worldwide
01.2011 - 12.2012
- Generated and reported performance metrics to management to inform decision-making.
- Monitored competitor pricing strategies and market trends, making informed decisions on rate adjustments as necessary.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Led weekly team meetings to review performance metrics, discuss areas for improvement, and celebrate successes.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Senior Front Office Agent
Hilton Hotels Worldwide
10.2009 - 12.2010
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
Front Office Agent
Hilton Hotels Worldwide
08.2007 - 09.2009
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Operator and Hotline Supervisor
Hilton Hotels Worldwide
11.2006 - 07.2007
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Managing team to handle all enquiries promptly .
- Maintain high level of communication between all related departments ,front office, house keeping , Engineering and food and beverage .
Front Office Agent
Three Corners Beach Resort
03.2001 - 03.2006
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request
- Maintained high level of guest service, resulting in positive online reviews and repeat business
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times
Education
Bachelor of Arts - English Language And Literature
Zagazig University
Banha, Egypt 09.1996 - 09.2000
Skills
Financial Forecasting
Accomplishments
- Managing both hotels business at the capacity 551 room keys.
- Collaborated with team of 7 in the development of Pre Opening Hyatt Centric Cairo West.
- Managing and installing all hotel Pre-opening Hyatt Centric Cairo West tools and systems.
- Transformation from Prio RMS to Hyatt IDeaS PRO RMS for Hyatt Regency Cairo West.
- Transformation from IDEAs to GRO RMS at Hilton Alexandria Corniche
- Always achieving goals and budgets.
- High forecast accuracy records.
- Maintained high records of hotel market share with ahead and gaining positions .
Additional Information
Computer Skills
GRO Revenue Management systems
OnQ Property Management System.(Only Hilton Worldwide)
OnQ Rate and Inventory. (Only Hilton Worldwide)
IdeaS Revenue Management System.
COGNOS PMS
Lighthouse ( OTA Insight System )
Novell GroupWise.
Horizon (Reservation online system used by HRCC)
Fidelio PMS Fidelio system (version 6.20 and 6.24)
Opera
Prio Revenue Management System
RMT Rate Management Tool
Esprit Reserve
Hyatt PRO RMS
Certification
Hilton RMCC Revenue Management Program 2021
Timeline
Cluster Director Of Revenue
Hyatt Corporation
10.2023 - Current
Hilton RMCC Revenue Management Program 2021
03-2021
Revenue Manager
Hilton Hotels Worldwide
03.2020 - 09.2023
Aspire Commercial Program 2019
06-2019
Elevate 3 Leadership Program2018
07-2018
Elevate 2 Leadership Program2017
07-2017
Yield Manager
Hilton Hotels Worldwide
12.2016 - 02.2020
Elevate 1 Leadership Program2016
07-2016
Assistant Revenue Manager
Hilton Hotels Worldwide
03.2016 - 11.2016
Reservations Manager
Hilton Hotels Worldwide
03.2014 - 02.2016
Assistant Reservations Manager
Hilton Hotels Worldwide
01.2013 - 02.2014
Reservation Supervisor
Hilton Hotels Worldwide
01.2011 - 12.2012
Senior Front Office Agent
Hilton Hotels Worldwide
10.2009 - 12.2010
Front Office Agent
Hilton Hotels Worldwide
08.2007 - 09.2009
Operator and Hotline Supervisor
Hilton Hotels Worldwide
11.2006 - 07.2007
Front Office Agent
Three Corners Beach Resort
03.2001 - 03.2006
Bachelor of Arts - English Language And Literature
Zagazig University
09.1996 - 09.2000
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