Waleed Sharafeldin
Cairo
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
3
3
years of professional experience
Work History
Sales Supervisor
Bold ٍRoutes
Cairo
12.2023 - Current
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Owner
Pietra Realestate Brokerage And Developments
Cairo
03.2022 - 12.2023
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented successful sales strategies to meet business goals.
- Hired and trained new department managers to increase team oversight and productivity.
Property Consultant
X-Estate Brokerage
Cairo
02.2021 - 03.2022
- Scheduled appointments with clients to discuss their specific needs in a property purchase or lease agreement.
- Helped investors and direct buyers make appropriate decisions based on relevant information.
- Handled customer inquiries regarding available listings, pricing, financing options.
- Provided advice and assistance to customers regarding property purchases and sales.
Education
BBA - Entrepreneurship
Moscow University of Dubai
United Arab Emirates 09-2020
Skills
- Order Management
- Sales team assistance
- Report writing and budgeting
- Sales Coaching
- Sales team oversight
- Proposal Development
- Sales strategy development
- Training staff
- Database Management
- Cold-calling
- Management Support
- Brand Promotion
- Inventory Oversight
- Pipeline Management
- Client acquisition
- Sales expertise
- Analyzing data
Timeline
Sales Supervisor
Bold ٍRoutes
12.2023 - Current
Owner
Pietra Realestate Brokerage And Developments
03.2022 - 12.2023
Property Consultant
X-Estate Brokerage
02.2021 - 03.2022
BBA - Entrepreneurship
Moscow University of Dubai
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