Walid Ismail
Fairoz
Cairo,C
Summary
A dynamic leader with a proven track record at Konecta, I excel in fostering team collaboration and enhancing client satisfaction. Leveraging exceptional communication and problem-solving skills, I've successfully managed high-stakes projects, significantly improving operational efficiency and client retention. My expertise in team management and computer skills drives organizational success, making me a dependable asset in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Head of Public Sector and Defense
Konecta
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Account Manager
Atos IT
10.2020 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Product Manager
Presidency
01.2011 - 01.2020
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Maintained positive vendor relations to build strong partnerships.
Lonely Leader
Presidency
01.2001 - 01.2010
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Overhauled process for year-end inventory audits to improve accuracy.
- Developed strong relationships with external partners such as banks and vendors to facilitate smooth transaction processing on behalf of the company.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Trained new team members on accounting best practices, fostering a culture of continuous learning within the department.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Team Leader
Presidency
01.1996 - 01.2001
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Education
Master of Business Administration - Military Sciences And Managment
Command And Staff College
04.2001 -
Bachelor of Engineering - Engineering Mechanics
Military Technical College (MTC)
Cairo, Egypt 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Flexible and adaptable
Dependable and responsible
Calm under pressure
Verbal communication
Organization and time management
Timeline
Head of Public Sector and Defense
Konecta
10.2024 - Current
Account Manager
Atos IT
10.2020 - 10.2024
Product Manager
Presidency
01.2011 - 01.2020
Master of Business Administration - Military Sciences And Managment
Command And Staff College
04.2001 -
Bachelor of Engineering - Engineering Mechanics
Military Technical College (MTC)
04.2001 -
Lonely Leader
Presidency
01.2001 - 01.2010
Team Leader
Presidency
01.1996 - 01.2001
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