Walid Zakzok

• Preparing ready-made packages for the Company's Marketing Channels.
• Overseeing and following up on creating tailor-made packages as per client request.
• Coordinating with the marketing team inside and outside Egypt regarding marketing plans.
• Cooperate with the sales team to understand and resolve any difficulties facing agents to achieve the company's visions and goals.
• Coordinate with travel suppliers (hotels, airlines, etc.) To confirm bookings and resolve any issues.
• Creating special packages for corporate & Vip clients.
• Preparing tariff list for some service charges to keep the sales agents updated.
• Assisting the agents on the floor (Knowledge, Missing services, and training ).
• Saving the best prices for sales agents.
• Manage suppliers' and agents' communication, including processing reservations, bookings, and inquiries.
• Monitor travel budgets and expenses.
• Maintain accurate travel records and databases.

Handle all offline functions, such as:

• Flights Booking Confirmation.
• Hotel confirmation.
• Validation for CST payments.
• Solved any issues regarding confirmation and payments.

• Hotels
• Flights
• Car rental.
• Additional activities.
• Special requests.
• Creating special packages for corporate & Vip clients.

• Flights
• Hotels
• Extra services

• Flight Customer Support Agent At Ella Agency
• Different and varied tasks: such as ( Admin Group – Floor Support "Act As Team Leader "- Quality Assurance as “ Assurance Specialist “
• Handle VIP requests for many Saudi ministries and government agencies.

Handle As Saudi Arabia Ministry of Health Contact Center Representative (governmental account )

• Flights.
• Hotels
• Car rental

• Representative And Supervisor of the company Hatshepsut Tourism Umrah in Saudi Arabia for the season “2016 – 2017 - 2018”

• As a team leader for a classic company, I was responsible for monitoring the performance of an operations team. Provide leadership, coaching, and support to my team, and work on developing their performance to achieve the company targets/goals.
• Additionally, managing rosters, training staff, allocating duties and handling problems or queries that require a higher level of authority.
• Moreover, reviewing the employees' performance and reporting progress to my line manager.

Other tasks in Hatshepsut for tourism are related to

• Hotel Reservations, and
• Internal tour arrangements.
• Tourist transportation.

• Issue.
• Reissue.
• Refund.
• Revalidation.
• Contact and deal with airlines and suppliers.

Handle all files regarding religious tourism.

• Cost control and design of the package.
• Deal with airlines and hotels.
• Preparing a file for review by the Ministry of Tourism.
• Deliver the group file to the Saudi consulate for the visa requirement.
• Preparing everything necessary for the trip, such as accommodation, program, and itinerary.

Handle all files regarding religious tourism.

• Cost control and design of the package.
• Deal with airlines and hotels.
• Preparing a file for review by the Ministry of Tourism.
• Deliver the group file to the Saudi consulate for the visa requirement.
• Preparing everything necessary for the trip, such as accommodation, program, and itinerary.

• As A Freelancer.
• Umrah bulk flight groups.
• Issue.
• Reissue.
• Refund.
• Revalidation.
• Contact and deal with airlines and suppliers.

• Issue.
• Reissue.
• Refund.
• Revalidation.
• Contact and deal with airlines and suppliers.

Aviation and Tourism accounts.

• Customer Accounts
• Supplier Accounts.
• Cost Account.