Walid Zakzok

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Analyzed data and metrics to identify areas of improvement in operational performance.
• Developed operational processes to help organization adapt to market change.
• Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
• Collaborated on operational support tasks to achieve common goal.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
• Developed and implemented training program for new hires, accelerating their time to full productivity.
• Achieved significant cost savings with thorough vendor contract negotiations.
• Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Preparing ready-made packages for the Company's Marketing Channels.

• Overseeing and following up on creating tailor-made packages as per client request. • Coordinating with the marketing team inside and outside Egypt regarding marketing plans.

• Cooperate with the sales team to understand and resolve any difficulties facing agents to achieve the company's visions and goals.

• Coordinate with travel suppliers (hotels, airlines, etc.) To confirm bookings and resolve any issues.

• Creating special packages for corporate & Vip clients.

• Preparing tariff list for some service charges to keep the sales agents updated.

• Assisting the agents on the floor (Knowledge, Missing services, and training ).

• Saving the best prices for sales agents. Manage suppliers' and agents' communication, including processing reservations, bookings, and inquiries.

• Monitor travel budgets and expenses.

• Maintain accurate travel records and databases.

Handle all offline functions, such as:

Flights Booking Confirmation.

• Hotel confirmation.

• Validation for CST payments.

• Solved any issues regarding confirmation and payments.

• Ensured strict compliance with industry regulations through diligent monitoring and timely updates to policies and procedures.
• Improved operational efficiency by streamlining processes and implementing innovative solutions.
• Implemented process improvements that increased overall operational effectiveness and cost savings.
• Optimized inventory management systems resulting in improved accuracy levels while eliminating excess stock holding costs.

• Hotels

• Flights

• Car rental.

• Additional activities.

• Special requests. Creating special packages for corporate & Vip clients.

• Flights

• Hotels

• Extra services

• Flight Customer Support Agent At Ella Agency

• Different and varied tasks: such as ( Admin Group – Floor Support "Act As Team Leader "- Quality Assurance as “ Assurance Specialist “

• Handle VIP requests for many Saudi ministries and government agencies.

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Handle As Saudi Arabia Ministry of Health Contact Center Representative (governmental account )

•Flights.

• Hotels

• Car rental

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

• As a team leader for a classic company, I was responsible for monitoring the performance of an operations team. Provide leadership, coaching, and support to my team, and work on developing their performance to achieve the company targets/goals.

• Additionally, managing rosters, training staff, allocating duties and handling problems or queries that require a higher level of authority.

• Moreover, reviewing the employees' performance and reporting progress to my line manager.

• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Developed strong relationships with key clients, resulting in increased repeat business.

Representative And Supervisor of the company Hatshepsut Tourism Umrah in Saudi Arabia for the season “2016 – 2017 - 2018”

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

•Issue.

• Reissue.

• Refund.

• Revalidation.

• Contact and deal with airlines and suppliers.

• Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
• Resolved customer complaints by offering solutions and escalating issues when necessary.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.

Handle all files regarding religious tourism.

• Cost control and design of the package.

• Deal with airlines and hotels. Preparing a file for review by the Ministry of Tourism.

• Deliver the group file to the Saudi consulate for the visa requirement.

• Preparing everything necessary for the trip, such as accommodation, program, and itinerary.

Handle all files regarding religious tourism.

• Cost control and design of the package.

• Deal with airlines and hotels. Preparing a file for review by the Ministry of Tourism.

• Deliver the group file to the Saudi consulate for the visa requirement.

• Preparing everything necessary for the trip, such as accommodation, program, and itinerary.

• As A Freelancer.

• Umrah bulk flight groups.

• Issue.

• Reissue.

• Refund.

Other tasks in Hatshepsut for tourism are related to

• Hotel Reservations, and

• Internal tour arrangements.

• Tourist transportation.

• Issue.

• Reissue.

• Refund.

• Revalidation.

Aviation and Tourism accounts.

• Customer Accounts • Supplier Accounts. • Cost Account.

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Reconciled accounts and reviewed expense data, net worth, and assets.