Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wardshan Ali

Sales Customer Service
New Cairo

Summary

Skilled Sales and Customer Service Representative with proven track record in driving sales growth and enhancing customer satisfaction. Possess strong communication and problem-solving abilities, adept at building lasting relationships and delivering tailored solutions. Focused on achieving targets and improving customer retention, bringing value through proactive engagement and reliable support.

Overview

8
8
years of professional experience
2009
2009
years of post-secondary education

Work History

Sales and Customer Service Representative

xeedia account B.tech
04.2019 - 03.2024
  • Consistently achieved or surpassed sales targets.
  • Resolved customer issues and complaints with quick-thinking problem-solving.
  • Analysed debtor payment trends to predict future payment behaviours and adjust collection strategies accordingly.
  • Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
  • Acknowledged and responded to customers' concerns within set SLAs for compliance with company standards.
  • Helped junior colleagues by providing on the job training.

Customer Service Account Specialist

wasla
03.2017 - 12.2017
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.

Customer service

ABC For shipping
02.2016 - 01.2017
  • Delivered exceptional customer service, resolving issues to ensure repeat business.

Education

Management Information Systems

tiba academy

Skills

Customer Service

Timeline

Sales and Customer Service Representative

xeedia account B.tech
04.2019 - 03.2024

Customer Service Account Specialist

wasla
03.2017 - 12.2017

Customer service

ABC For shipping
02.2016 - 01.2017

Management Information Systems

tiba academy

Similar Profiles

CREATE PROFILE
Wardshan AliSales Customer Service