Wardshan Ali
Sales Customer Service
New Cairo
Summary
Skilled Sales and Customer Service Representative with proven track record in driving sales growth and enhancing customer satisfaction. Possess strong communication and problem-solving abilities, adept at building lasting relationships and delivering tailored solutions. Focused on achieving targets and improving customer retention, bringing value through proactive engagement and reliable support.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Sales and Customer Service Representative
xeedia account B.tech
04.2019 - 03.2024
- Consistently achieved or surpassed sales targets.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Analysed debtor payment trends to predict future payment behaviours and adjust collection strategies accordingly.
- Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
- Acknowledged and responded to customers' concerns within set SLAs for compliance with company standards.
- Helped junior colleagues by providing on the job training.
Customer Service Account Specialist
wasla
03.2017 - 12.2017
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Customer service
ABC For shipping
02.2016 - 01.2017
- Delivered exceptional customer service, resolving issues to ensure repeat business.
Education
Management Information Systems
tiba academy
Skills
Customer Service
Customer relations
Sales reporting
Verbal and oral communication
Call center experience
Customer complaint resolution
Timeline
Sales and Customer Service Representative
xeedia account B.tech
04.2019 - 03.2024
Customer Service Account Specialist
wasla
03.2017 - 12.2017
Customer service
ABC For shipping
02.2016 - 01.2017
Management Information Systems
tiba academy