Wasim Al Naser

• Conduct compliance audits to assess adherence to regulatory requirements and internal policies.
• Review and analyze documentation, processes, and procedures to identify any non-compliance issues from tavel agencies.
• Investigate and report any suspected compliance violations promptly.
• Stay up-to-date with industry regulations and best practices, and provide recommendations for continuous improvement.
• Presented regular updates on the state of the organization''s compliance efforts to senior leadership and board members for informed decision-making processes.
• Created a centralized repository for all compliance-related documents, improving accessibility and version control across departments.
• Assisted senior management in establishing strategic direction for the company''s overall compliance program.
• Managed responses to external audits, resulting in timely completion and minimal findings or penalties.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Responding to customer inquiries and providing accurate and timely information.
• Handling customer complaints and resolving issues in a professional and efficient manner.
• Coordinating with internal departments to ensure smooth operations and customer satisfaction.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
• Tracked customer service cases and updated service software with customer information.

• Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
• Review and analyze insurance claims to determine validity and coverage.
• Evaluate claims against policy provisions and industry regulations, ensuring compliance.
• Calculate and process claim payments accurately and efficiently
• Collaborate with internal teams to ensure timely resolution of claims and exceptional customer service.
• Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
• Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Coordinated activities to encourage interest in reading.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Supported student skill development in alignment with personal and academic goals.
• Designed and implemented assessments to measure student progress in English language learning.

• Developed innovative lesson plans to engage students in English language learning.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Supported student skill development in alignment with personal and academic goals.
• Prepared comprehensive English curriculum for multiple classes.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.

• Translated documents from English to Arabic to English-Arabic Dictionary
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
• Worked with other translators to facilitate real time conversations.
• Applied cultural understanding to discern specific meanings beyond literal written words.

• Deliver engaging and effective English lessons to students of different age groups and proficiency levels, including beginners, intermediate, and advanced learners.
• Develop and adapt teaching materials and resources to meet students' diverse learning needs and objectives.
• Assess students' language abilities, provide constructive feedback, and track their progress.
• Create a positive and inclusive classroom environment that promotes active learning and student engagement.
• Participate in ongoing professional development activities to stay current with best teaching practices and methodologies.
• Provide additional support and guidance to students as needed, including one-on-one tutoring and mentoring.
• Maintain accurate records of student attendance, performance, and progress.

• Accurately translate written content from English to Arabic while preserving the original meaning and context.
• Ensure translations are culturally appropriate and sensitive to the target audience.
• Review and edit translated materials to ensure clarity, accuracy, and consistency.
• Proofread translations to correct errors in grammar, punctuation, and spelling.
• Conduct research to understand the context and subject matter of the content being translated.
• Ensured cultural sensitivity in all translated materials, fostering better relationships with Arabic-speaking clientele.
• Developed translated forms and educational materials for non-English speaking populations.

(University of Cambridge Certifícate in English Language Teaching for Adults), British Study Centre, Oxford, UK