Wessam Kamal
Virtual Assistant
Cairo,C
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Cold Caller
Proper Business Solutions
08.2021 - 01.2022
- Cold called prospects to generate and qualify high volume of leads
- Documented customer phone numbers, address details, and order information in computer system
- Tracked and followed up with leads to convert
- Convinced prospects to accept follow-ups and set up timely appointments for in-person meetings
- Documented telemarketing activities and produced reports showing results against targets
- Participated in seminars and additional training to expand knowledge and skills
- Addressed concerns quickly to avoid lasting issues
- Supported operations with consistent maintenance and updates of corporate files and records.
Real Estate Lead Manager
Proper Business Solutions
01.2022 - 02.2023
- Identify potential profit in leads.
- Educate and inform prospect about our Service & Product offerings.
- Determined the comparative market price of each property by comparing features with similar sales within the last year.
- Overcome objections of prospective customers.
- Building rapport with prospective customers.
- Managed over 50 customer calls per day.
- Generate and coordinate potential deals through Freedomsoft, REI Reply, Podio and Salesforce.
- Organized appointments, to promote homes to prospective buyers.
- Maintained solid network of professionals such as attorneys and inspectors to coordinate smooth closing processes.
- Answered the client's questions about the house, financing and the closing processes.
Virtual Assistant
Blue Brick Capital
02.2023 - Current
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Improved lead generation efforts by optimizing social media advertising strategies for maximum reach.
- Optimized CRM systems to effectively track leads, monitor progress, and ensure timely follow-ups for maximum conversion rates.
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to the sale.
- Created customized marketing campaigns for maximum outreach rates.
- Managed CRM input, exports and clean up.
- Generated marketing lists from scratch including pulling, skip tracing and cleaning lists.
- Supported financial operations through bookkeeping tasks such as invoicing, managing receipts and expense tracking.
- Managed utilities facilities for acquired properties.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Sent legally binding documents for electronic signature.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients' personal or business affairs.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Managed electronic filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor of Arts - English Literature And Linguistics
Faculty of Arts, Ain Shams University
10.2018 - 06.2022
Skills
Adaptability and Flexibility
Administrative Support
Reporting Knowledge
Task Prioritization
Appointment Coordination
Invoice Processing
Documentation and Recordkeeping
Research and Analytical Skills
Timeline
Virtual Assistant
Blue Brick Capital
02.2023 - Current
Real Estate Lead Manager
Proper Business Solutions
01.2022 - 02.2023
Cold Caller
Proper Business Solutions
08.2021 - 01.2022
Bachelor of Arts - English Literature And Linguistics
Faculty of Arts, Ain Shams University
10.2018 - 06.2022
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency with experience providing administrative and customer service support in virtual environments. Proficient in MS Office, Slack and other productivity tools and CRMs. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.