Wessam Mohamed Bahgat
Talent And Organization Development Manager
Maadi
Summary
Experienced HR professional with 15+ years in talent management, learning and development, change management, and organizational strategy. Currently serving as Talent and Organization Development Manager at Concentrix Egypt, I specialize in recruitment, onboarding, career management, and driving organizational transformations. Previously, as Talent Management Section Head at Raya Customer Experience, I led change initiatives to support seamless transitions. Holding a Bachelor's in English Literature from Ain Shams University, along with certifications in HR management and assessment, I am passionate about creating impactful learning programs and aligning talent strategies with business objectives to drive performance and engagement.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
Work History
Talent and Organization Development Manager
Concentrix
08.2024 - Current
- Change Management: Develop and implement change management strategies to support organizational transformation initiatives, ensuring effective communication and stakeholder engagement throughout the process
- Designed & executed change strategies for process optimization by aligning leadership, teams, and workflows
- Led stakeholder analysis for 'Establishing a new HR Unit' identifying resistance risks and engaging 25+ cross-functional leaders via workshops to secure buy-in
- Developed tailored communication plans (emails, town halls, LMS) that reduced employee uncertainty and resistance
- Trained 200+ employees in new processes, creating FAQs, video tutorials
- Piloted agile change frameworks (e.g., ADKAR, Kotter) to accelerate projects' implementation
- Created metrics to measure change impact via KPIs (e.g., productivity, retention) and surveys, reporting insights to executives to refine rollout tactics
- Process Enhancement: Lead initiatives to analyze and improve organizational processes, ensuring efficiency and alignment with strategic goals while fostering a culture of continuous improvement
- Talent Management: Oversee succession planning, promotions process, mentorship programs ensuring fair and equitable practices
Learning & Development Specialist
Concentrix + Webhelp Classified - Confidential
01.2018 - Current
- Developed and implemented learning strategies and programs, maintaining budgets and vendor relationships
- Evaluated organizational development needs and implemented various learning methods (coaching, job-shadowing, online training)
EMEA L&D Manager
Concentrix + Webhelp Classified - Confidential
01.2024 - 08.2024
- Lead a team of L&D professionals to develop and deliver high-quality training solutions across the EMEA region
- Manage learning management systems (LMS) to track training activities and employee progress
- Deliver and evaluate leadership training programs to enhance competencies within the organization
L&D and ESG Manager
Webhelp (Acquired by Concentrix)
08.2023 - 12.2023
- Developed and executed a strategic L&D plan aligned with organizational goals, focusing on skills gaps and leadership development
- Collaborated with HR and department heads to identify learning needs and evaluate training effectiveness
- Implemented ESG strategies to address environmental and social issues, engaging stakeholders and enhancing awareness among employees
Talent Management Section Head (Acting as Talent Management Manager)
Raya Contact Center
05.2022 - 08.2023
- Managing the Onboarding, Talent Acquisition, L&D and Career Management functions
- Onboarding: In charge of managing the onboarding cycle end to end to ensure a positive employee Experience
- Talent Acquisition: In charge of planning, developing, and implementing an effective Talent Acquisition strategy
- Managing and overseeing talent acquisition and recruitment processes and activities
- Career Management: In charge of managing, coordinating and implementing all the Assessment Centers - for external hiring and internal promotions companywide
- Managing the talent reviews and profiling programs that are followed by designing PDPs (personal development plans) of all the workforce on a yearly basis
- Learning & Development: Working closely with business managers to design and implement training and development programs
- Identifying training and development needs within the organization
- Negotiating contracts, maintaining budgets and relationships with vendors and consultants
Recruitment Section Head (Acting as Recruitment Manager)
Concentrix + Webhelp Classified - Confidential
09.2021 - 01.2022
- Managed the recruitment team, tracking metrics such as time-to-fill and quality of hire
- Collaborated with department managers to forecast hiring needs and improve recruitment strategies
Learning & Career Management Supervisor
Concentrix + Webhelp Classified - Confidential
06.2019 - 08.2021
- Career Management: Manages, designs, implements and promotes career development programs
- Responsible for enhancing and managing Assessment Centers to support Talent Acquisition team
- Develop and implement the Assessment policies and procedures framework
- Develop the Assessment Matrix with competency levels and job families
- Generate and explain Assessment reports to employees and conduct feedback sessions
- Prepare and maintain test records and score rosters; generate assessment related statistical data
- Leads strategic organization wide projects focused on succession planning and talent review programs aiming for developing high potential and young leaders
- Learning & Development: Responsible for training staff, designing materials and create development programs
- Designing e-learning courses, career plans, and workshops
- Maintaining budgets and relationships with vendors and consultants
Recruitment & Onboarding Specialist (Acting as a Supervisor)
Concentrix + Webhelp Classified - Confidential
01.2017 - 12.2017
- Conducted interviews for managerial-level candidates, overseeing the hiring process and enhancing onboarding procedures
Senior Recruitment Administrator
Concentrix + Webhelp Classified - Confidential
01.2016 - 12.2016
- Supervised a team of HR administrators, ensuring recruitment plan effectiveness and maintaining hiring progress reports
Recruitment Administrator
Concentrix + Webhelp Classified - Confidential
01.2014 - 01.2016
- Managed the full recruitment life cycle, from sourcing to onboarding, across various sectors including pharmaceuticals and banking
Talent Acquisition Specialist
Majorel (Ecco Outsourcing Company)
04.2012 - 01.2014
HR Recruitment Officer/Coordinator
Orange (Mobinil)
03.2011 - 08.2011
Personal Call Center Representative
Orange (Mobinil)
12.2009 - 03.2011
Education
Professional Post-Graduate Diploma - Human Resources Management
American University in Cairo
01.2011 - 01.2012
Bachelor of Arts - English Literature
Ain Shams University
01.2005 - 01.2009
High school Diploma - Literature Section
As Salam College Language School (English Mission)
01.1992 - 01.2005
Skills
- Talent Management & Development
- Recruitment & Onboarding
- Learning & Development Strategy
- Performance Management
- ESG Strategy Implementation
- Assessment & Evaluation Techniques
- Stakeholder Engagement
- Data Analysis & Reporting
- Proficient in Microsoft Office Suite
- Experienced with Learning Management Systems (LMS)
- Familiar with HRIS Tools (Oracle, Workday)
Certification
Instructional Design Certification, 01/01/20
Accomplishments
- Designed and delivered three days intensified course to certify 30 managers as professional assessors.
- Assessed more than 1500 employees in one year.
- Conducted two talent review programs up to the Sr. managers levels.
- Delivered a KPIs Master Class to the directors.
- Led and established the Career Development department.
- Participated in a committee for succession planning.
- Formulated the SOPs of four different departments.
Personal Information
- Date of Birth: 03/07/88
- Gender: Female
- Nationality: Egyptian
- Marital Status: Married
Timeline
Talent and Organization Development Manager
Concentrix
08.2024 - Current
EMEA L&D Manager
Concentrix + Webhelp Classified - Confidential
01.2024 - 08.2024
L&D and ESG Manager
Webhelp (Acquired by Concentrix)
08.2023 - 12.2023
Talent Management Section Head (Acting as Talent Management Manager)
Raya Contact Center
05.2022 - 08.2023
Recruitment Section Head (Acting as Recruitment Manager)
Concentrix + Webhelp Classified - Confidential
09.2021 - 01.2022
Learning & Career Management Supervisor
Concentrix + Webhelp Classified - Confidential
06.2019 - 08.2021
Learning & Development Specialist
Concentrix + Webhelp Classified - Confidential
01.2018 - Current
Recruitment & Onboarding Specialist (Acting as a Supervisor)
Concentrix + Webhelp Classified - Confidential
01.2017 - 12.2017
Senior Recruitment Administrator
Concentrix + Webhelp Classified - Confidential
01.2016 - 12.2016
Recruitment Administrator
Concentrix + Webhelp Classified - Confidential
01.2014 - 01.2016
Talent Acquisition Specialist
Majorel (Ecco Outsourcing Company)
04.2012 - 01.2014
HR Recruitment Officer/Coordinator
Orange (Mobinil)
03.2011 - 08.2011
Professional Post-Graduate Diploma - Human Resources Management
American University in Cairo
01.2011 - 01.2012
Personal Call Center Representative
Orange (Mobinil)
12.2009 - 03.2011
Bachelor of Arts - English Literature
Ain Shams University
01.2005 - 01.2009
High school Diploma - Literature Section
As Salam College Language School (English Mission)
01.1992 - 01.2005
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