Wessam Eldin Ahmed
AL AIN
Summary
Talented Administrator highly successful at motivating teams and streamlining operations.
Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs.
Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
Metlife
02.2015 - 12.2019
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
Telemarketing Sales Representative
HSBC Bank
12.2013 - 01.2015
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
Education
Bachelor of Arts - English Language And Literature
University of October
Cairo Egypt05.2017
Skills
- New Hire Onboarding
- Policy Writing
- Technical Documentation
- Timesheet Processing
- Problem Solving
- Sales Strategies
- Customer Service
- Data Entry
- First Call Resolution
- Custom Order Management
- Customer Support
- Sales Reporting
- Telephone Reception
Certification
- Certified personal trainer, international sports sciences association (ISSA) - february 2021
Languages
Arabic
Native language
English
Advanced
C1
Additional Information
Status : Married
Timeline
Administrator
Metlife
02.2015 - 12.2019
Telemarketing Sales Representative
HSBC Bank
12.2013 - 01.2015
Bachelor of Arts - English Language And Literature
University of October
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