Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Timeline
Generic
WINNIE CHEPKOECH MAGUT

WINNIE CHEPKOECH MAGUT

Virtual Assistant And Customer Care Representative
New Cairo,C

Summary

Resourceful and detail-oriented Virtual Assistant with over 4 years of experience providing exceptional remote support to businesses and entrepreneurs. Proficient in managing a wide range of administrative tasks, customer service platforms, e-commerce systems, and digital tools to ensure seamless operations. Certified in Asana, Gmail for Business, Google Analytics, and Digital Marketing with ChatGPT, offering a robust skill set to enhance productivity. Recognized for strong communication and organizational abilities, along with a proven track record of swiftly adapting to diverse client needs.

Overview

9
9
years of professional experience
4
4
Certifications
1
1
Language

Work History

Freelance Virtual Assistant

Self
03.2023 - Current
  • Provide administrative and customer service support to various clients across industries.
  • Manage inboxes, calendars, and client communication.
  • Track and delegate tasks using Asana and Trello.
  • Data Entry and Online Research
  • Social Media Scheduling

Content Writer

Self
12.2017 - 01.2025
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Utilized feedback from clients and colleagues to improve content quality.
  • Managed a diverse portfolio of clients, adapting writing style to suit their unique needs and preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.

Virtual Administrative Assistant

Ya Ya Creations, Inc
Los Angeles, California
12.2019 - 02.2023
  • Maintained Shopify stores, checked the new product uploads and customer queries.
  • Utilized tools like Comm100, Airtable, and Deposco for support and logistics.
  • Streamlined office processes with effective email management, resulting in better communication between vendors, the administration and clients.
  • Handled confidential information discreetly, ensuring the privacy of clients and executives.
  • Increased productivity by providing timely administrative support to multiple project teams simultaneously.
  • Enhanced customer relations through prompt resolution of inquiries via live chat and email communication channels.
  • Expedited decision-making processes by conducting thorough research on industry trends and best practices for executive review.

Lab Assistant

Egerton University
Nakuru, Kenya
06.2016 - 07.2017
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Developed new protocols and improved existing laboratory processes.

Education

Bachelor of Science - Biomedical Science and Technology

Egerton University
Kenya
11-2019

Skills

  • Calendar & Email Management

  • Customer Support & Communication

  • Data Entry & Online Research

  • Project Tracking (Asana, Trello, Airtable)

  • Microsoft office

  • Attention to detail

  • Meeting scheduling

  • Time management

Certification

- Asana Skills Badge — Asana

Software

Comm100

Shopify

Deposco

Airtable

Asana

Timeline

Freelance Virtual Assistant

Self
03.2023 - Current

Virtual Administrative Assistant

Ya Ya Creations, Inc
12.2019 - 02.2023

Content Writer

Self
12.2017 - 01.2025

Lab Assistant

Egerton University
06.2016 - 07.2017

Bachelor of Science - Biomedical Science and Technology

Egerton University

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WINNIE CHEPKOECH MAGUTVirtual Assistant And Customer Care Representative