Yahia Nabeh
Assistant Recreation Manage
Ras El Bar
Summary
Dynamic professional with a proven track record at Steigenberger Hotel Ellessan, enhancing guest experiences through effective program coordination and team leadership. Skilled in customer assistance and computer proficiency, I excel in elevating service standards and operational efficiency. Achieved significant improvements in guest satisfaction and participation rates.
Overview
20
20
years of professional experience
Work History
Assistant Recreation Manager IN Charge
Steigenberger Hotel Ellessan
07.2019 - Current
- Program Coordination & Management: Manage and oversee a variety of recreational programs, ensuring high standards of service and guest satisfaction.
- Team Supervision: Lead and supervise a team of recreation staff, providing support, scheduling, and training to maintain smooth operations.
- Event Planning & Execution: Organize and coordinate events, workshops, and activities for hotel guests, enhancing their overall experience.
- Budget & Resource Management: Assist in budget planning and resource management to optimize operational efficiency and support activity needs.
- Guest Engagement: Develop strategies to increase guest participation and satisfaction, addressing any concerns promptly and professionally.
- Safety & Compliance: Ensure all activities adhere to safety regulations and organizational policies.
Supervision Recreation
Jaz Hotels
03.2013 - 06.2019
- Team Leadership & Development: Oversee a team of recreation staff, providing guidance, mentorship, and training to enhance their skills and performance.
- Daily Operations Management: Supervise daily activities and operations within the recreational facilities to ensure smooth functioning and high service standards.
- Scheduling & Coordination: Create and manage staff schedules, ensuring adequate coverage for all programs and activities.
- Activity Planning & Implementation: Assist in designing and implementing recreational activities and events, ensuring they are engaging and meet guest expectations.
- Quality Control: Monitor the quality of services provided and ensure activities are delivered safely and professionally.
- Customer Service: Serve as the primary point of contact for guest inquiries and complaints, resolving issues promptly to maintain a positive guest experience.
- Facility Maintenance & Safety: Ensure that all recreational equipment and facilities are well-maintained and comply with safety regulations.
- Reporting & Communication: Report on program effectiveness, attendance, and areas for improvement, maintaining clear communication with management.
Ice Skating Rink Sales
Concorde El Salam Hotel
01.2009 - 02.2012
- Sales & Marketing: Promoted the ice skating rink to hotel guests and external visitors, implementing strategies to drive ticket sales and increase participation.
- Customer Service: Provided excellent customer service by assisting guests with inquiries, helping them select the best packages, and ensuring a memorable experience.
- Upselling & Cross-Selling: Offered additional services, such as skating lessons and equipment rentals, to enhance the guest experience and boost revenue.
- Event Promotion: Assisted in promoting events, group bookings, and skating classes to maximize attendance and visibility.
- Cash Handling & Reporting: Managed cash transactions, recorded daily sales, and prepared financial reports to ensure accurate accounting.
- Facility Presentation: Ensured the rink area was well-maintained, clean, and visually appealing to attract and retain customers.
- Guest Relations: Built positive relationships with guests to encourage repeat visits and foster long-term loyalty.
Junior Sales
Cairo Riseing Star Distribution
01.2007 - 01.2009
- Client Relationship Management: Assisted in building and maintaining strong relationships with clients to understand their needs and offer tailored product solutions.
- Sales Support: Supported senior sales staff by preparing sales reports, tracking customer orders, and managing inventory levels.
- Order Processing: Handled order inquiries, coordinated delivery schedules, and ensured timely and accurate fulfillment of customer orders.
- Market Research: Conducted market research to identify sales opportunities, analyze competitor offerings, and adjust strategies accordingly.
- Customer Service: Responded to customer queries and complaints, providing effective solutions to maintain a high level of satisfaction.
- Sales Reporting: Compiled and maintained sales records, tracking key metrics to provide insights into sales performance.
Data Entry
Tabaa Tourism Development Company
04.2005 - 01.2007
- Data Management: Accurately entered and updated various types of data into company databases, ensuring high levels of accuracy and efficiency.
- Document Verification: Reviewed and verified the accuracy of incoming documents before data entry to maintain data integrity.
- Reporting & Analysis: Assisted in generating reports and summaries from the database for management review and decision-making.
- File Organization: Organized and maintained physical and digital files to ensure easy access and retrieval of information.
- Quality Control: Conducted regular data quality checks to identify and correct errors or discrepancies.
Education
High School Diploma -
Maritime Education & Training
Alexandria 04.2001 -
Skills
Environmental Stewardship
Facility Management
Activity Scheduling
Adaptive Programming
Activity Planning
Purchasing
Staff Scheduling
Schedule Management
Supply Inventory
Community Relations
Group Coordination
Strength training
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Assistant Recreation Manager IN Charge
Steigenberger Hotel Ellessan
07.2019 - Current
Supervision Recreation
Jaz Hotels
03.2013 - 06.2019
Ice Skating Rink Sales
Concorde El Salam Hotel
01.2009 - 02.2012
Junior Sales
Cairo Riseing Star Distribution
01.2007 - 01.2009
Data Entry
Tabaa Tourism Development Company
04.2005 - 01.2007
High School Diploma -
Maritime Education & Training
04.2001 -
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