Dynamic Senior Customer Experience Agent at Thndr with a proven track record in enhancing service efficiency and training teams. Expert in complaint handling and problem-solving, I excel in resolving complex inquiries while fostering collaboration across departments. Committed to understanding customer needs, I consistently drive improvements in user satisfaction and operational effectiveness
I am actively seeking a role as a banker or accountant to apply my skills in financial analysis
I am eager to grow in a dynamic organization and contribute to its success
Handling complex inquiries for investors , investigate and calculate compensation if needed
Help train, guide, and support junior agent ,answer their questions and coach them on how to deal with customers better.
Suggest ways to make customer service faster and better
Handle cases that get escalated
Work closely with other teams
Handling basic , mid inquiries for investors in EGX and US market
Guide new users on how to open accounts, verify documents, and start investing
Answer questions from users about the app, their accounts, investments, deposits, withdrawals.
Call control
Complaint handling
Team Training
Problem-solving aptitude
Teamwork and collaboration
Computer skills
Customer service
Time management
MS office
Understanding customer needs
Multitasking Abilities
Calm and professional under pressure
Decision-making
Self motivation
Product knowledge
Adaptability and flexibility