Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yahia Youssry Habeb

Accountant
Abbassia

Summary

Dynamic Senior Customer Experience Agent at Thndr with a proven track record in enhancing service efficiency and training teams. Expert in complaint handling and problem-solving, I excel in resolving complex inquiries while fostering collaboration across departments. Committed to understanding customer needs, I consistently drive improvements in user satisfaction and operational effectiveness

I am actively seeking a role as a banker or accountant to apply my skills in financial analysis

I am eager to grow in a dynamic organization and contribute to its success

Overview

1
1
year of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Senior Customer Experience Agent

Thndr
10.2024 - Current

Handling complex inquiries for investors , investigate and calculate compensation if needed

Help train, guide, and support junior agent ,answer their questions and coach them on how to deal with customers better.

Suggest ways to make customer service faster and better

Handle cases that get escalated

Work closely with other teams

Customer Experience Agent

Thndr
12.2023 - 10.2024

Handling basic , mid inquiries for investors in EGX and US market

Guide new users on how to open accounts, verify documents, and start investing

Answer questions from users about the app, their accounts, investments, deposits, withdrawals.

Education

Bachelor of Business Administration - Accounting

Badr University
Badr
10.2022 - 06.2023

High School Diploma -

Saint Fatima
Abbassia
08.2018 - 07.2019

Skills

Call control

Complaint handling

Team Training

Problem-solving aptitude

Teamwork and collaboration

Computer skills

Customer service

Time management

MS office

Understanding customer needs

Multitasking Abilities

Calm and professional under pressure

Decision-making

Self motivation

Product knowledge

Adaptability and flexibility

Timeline

Senior Customer Experience Agent

Thndr
10.2024 - Current

Customer Experience Agent

Thndr
12.2023 - 10.2024

Bachelor of Business Administration - Accounting

Badr University
10.2022 - 06.2023

High School Diploma -

Saint Fatima
08.2018 - 07.2019
Yahia Youssry HabebAccountant