Yamen Rafia
Cairo
Summary
* Gender : Male
* Data of birth : 1/1/1999
* Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Manager
Ibn Alsham Resturant
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Real Estate Agent
Free Lance Real Estate
04.2020 - 05.2021
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
Sales Officer
One Wear
01.2019 - 02.2020
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Mobile Sales Expert
Pure Mobile
03.2017 - 07.2019
- Optimized store layout for improved visual appeal, enhancing the overall shopping experience.
- Delivered exceptional customer service for positive client experiences and repeat business.
- Educated customers on device features, benefits, and proper usage for optimal results.
Education
Civil Engineering
Damascus University
Syira2021
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Strategic Planning
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Upper intermediate
B2
Russian
Elementary
A2
Timeline
Manager
Ibn Alsham Resturant
07.2021 - Current
Real Estate Agent
Free Lance Real Estate
04.2020 - 05.2021
Sales Officer
One Wear
01.2019 - 02.2020
Mobile Sales Expert
Pure Mobile
03.2017 - 07.2019
Civil Engineering
Damascus University
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