YARA ABOELMAGD ABDELHALIM ABOELMAGD ELTOKHY

Travel Advisor

Teleperformance

09.2018 - 08.2024

Chat Tier 2 Agent, Offshore Travel Agency Advisor, Hotel Bookings Expert, Sabre, Amadeus, Fairlogix
Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Input data into Amadeus to improve business efficiency and reduce costs by automating operations workflow.
Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
Coordinated with other departments to ensure smooth end-to-end service delivery for all travel arrangements.
Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
Established fruitful partnerships with airlines, hotels, tour operators which resulted in better offers for our customers.
Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
Followed up with customers to increase customer service with travel plans.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.