Yara Arafa
Project Manager | IT Services & Program Management
Summary
Results-driven Project Manager with over seven years of experience in leading IT services and program management across EMEA & UK regions at Dell Technologies. Certified PMP, ITIL, ISM, and RMCP professional with a strong track record of delivering high-impact projects on time, within budget, and exceeding customer expectations. Adept at project planning, risk mitigation, stakeholder engagement, and cross-functional collaboration. Proven ability to optimize processes, improve efficiency, and drive customer satisfaction through innovative IT solutions. Passionate about leading teams, mentoring professionals, and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Project Manager | Advisor, Services Project/Program Management – EMEA & UK Regions
Dell Technologies
03.2022 - Current
- Successfully led complex IT infrastructure projects, ensuring alignment with customer requirements and business goals
- Developed and implemented risk management strategies, mitigating project risks and ensuring seamless delivery
- Managed project timelines, budgets, and resources, achieving 100% on-time project completion
- Collaborated with cross-functional teams (engineering, sales, operations) to ensure project objectives align with business goals
- Conducted regular stakeholder meetings to provide project updates, address concerns, and drive transparency
- Led a key initiative to enhance system hygiene by 60%, improving project delivery SLAs and customer experience
- Resolved stakeholder conflicts, increasing customer satisfaction by 80% through improved collaboration
- Spearheaded optimization initiatives, streamlining project workflows and reducing delivery time
Senior Analyst, Services Project/Program Management – EMEA & UK Regions
Dell Technologies
07.2019 - 03.2022
- Managed end-to-end lifecycle of IT services projects, aligning organizational goals with customer needs
- Coordinated with internal teams and vendors to ensure seamless project execution and timely service delivery
- Developed project documentation, including proposals, statements of work, and risk management plans
- Led cross-functional teams of up to 15 members, achieving project milestones and key deliverables
- Initiated a new portal to manage team backlogs, increasing accuracy and improving capacity monitoring
- Improved customer experience, leading to an increase in new business opportunities and sales
Resource Management Specialist – EMEA & UK Regions
Dell Technologies
07.2018 - 07.2019
- Developed and implemented resource management strategies to optimize human, financial, and technical resources
- Conducted capacity planning and forecasting to align resources with project objectives
- Analyzed resource utilization reports to drive process improvements and efficiency gains
- Collaborated with HR to onboard and offboard project resources, ensuring smooth transitions
Relationship Manager Support – Large Corporate & Syndication Loans
Arab Bank
02.2016 - 06.2018
- Supported relationship managers in handling corporate clients and syndicated loan transactions
- Prepared financial statements, credit proposals, and regulatory documentation
- Conducted market research to identify growth opportunities and enhance client relationships
Project Management Officer
Emirates NBD Bank
09.2014 - 01.2016
- Led project management efforts for bank acquisition initiatives, ensuring smooth integration of acquired banks
- Developed and executed project plans, coordinating with legal, finance, and IT teams
- Managed stakeholder communications and risk assessments to ensure successful acquisition outcomes
Education
Bachelor Degree - Economics & Human Resources
German University in Cairo (GUC)
01-2014
German University in Berlin (GUB)
01-2013
High School Diploma -
ST.Fatima IGCSE
04.2001 -
Skills
- Project Planning & Execution
- Stakeholder Management & Engagement
- Budgeting & Resource Allocation
- Risk Assessment & Mitigation
- Team Leadership & Mentorship
- Agile & Waterfall Methodologies
- Process Optimization & Workflow Automation
- IT Infrastructure Deployment & Vendor Management
- Microsoft Project
- JIRA
Certification
PMP Certified – Project Management Institute
Hobbies Extracurricular Activities
- Volleyball Player – El-Shams Club (8 years)
- Swimming
- Piano Playing
- Community Involvement: Member of RESALA Charity, BEDAYA Community, and Wezaret El Saada’s ERG Team at Dell
Timeline
Project Manager | Advisor, Services Project/Program Management – EMEA & UK Regions
Dell Technologies
03.2022 - Current
Senior Analyst, Services Project/Program Management – EMEA & UK Regions
Dell Technologies
07.2019 - 03.2022
Resource Management Specialist – EMEA & UK Regions
Dell Technologies
07.2018 - 07.2019
Relationship Manager Support – Large Corporate & Syndication Loans
Arab Bank
02.2016 - 06.2018
Project Management Officer
Emirates NBD Bank
09.2014 - 01.2016
High School Diploma -
ST.Fatima IGCSE
04.2001 -
Bachelor Degree - Economics & Human Resources
German University in Cairo (GUC)
German University in Berlin (GUB)
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