Summary
Overview
Work History
Education
Skills
Timeline
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Yara Ayman

Accommodation Fulfillment Agent
Maadi, Cairo,C

Summary

Proven Accommodation Fulfillment Agent at almatar App, adept in multitasking and leveraging communication skills to resolve customer issues efficiently, ensuring satisfaction. Skilled in Microsoft and Google Apps, I've significantly improved service quality, fostering trust and loyalty. My collaborative efforts across departments have streamlined processes, enhancing customer experience.

Overview

5
5
years of professional experience

Work History

Accommodation Fulfillment Agent

Almatar App
11.2022 - Current
  • Handling customer requests and issues through calls and tickets.
  • Contacting suppliers on daily basis to solve issues and find alternative solutions.
  • Negotiating with suppliers and hotels to grant customer requests.
  • Collaborate with other departments to speed up process of helping customers.
  • Following up with customers to make sure that all their issues are handled.
  • Checking daily emails and acting accordingly.
  • Handling offline requests.
  • Checking all pending cases and taking required actions.
  • Making sure that our customers are totally satisfied with provided services.

Customer Support Agent

Virtual Worker Now
05.2022 - 09.2022
  • Answering customers' inquiries via emails and live chats.
  • Responding accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
  • Escalate customers" issues when needed
  • Communicating with other departments to answer customers* inquiries, solve their problems and fulfill their needs.
  • Doing back office tasks when needed

Cold Caller

Prober Business Solutions
02.2022 - 07.2022
  • Handling large amount of inbound and outbound calls.
  • Onboard and quality interested homeowners
  • Follow-up on pending leads.
  • Maintain a consistent quality standard.

Social Media Specialist

Spinzomedia
11.2020 - 08.2021
  • Build social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification for the accounts I'm handling
  • Generate, edit and share daily content that builds meaningful connections and encourages community members to take action.
  • Collaborate with other departments (PR, Sales, Creative etc) to manage reputation, identify key players and coordinate actions.
  • Continuously improve by capturing and analyzing insights and best practices, and then acting on the information.

Customer Service Agent

Edfa3ly
06.2019 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer chats and social media messages to answer questions about products and services.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Education

Licentiate - Arts of Greek And Roman Archeaology

Alexandria University
Alexandria, Egypt
04.2001 -

Skills

Multitasker

Microsfot

Strong Memory

Research Skills

Communication Skills

Quality Improvement

Google Apps

Zendesk

Freshdesk

Timeline

Accommodation Fulfillment Agent

Almatar App
11.2022 - Current

Customer Support Agent

Virtual Worker Now
05.2022 - 09.2022

Cold Caller

Prober Business Solutions
02.2022 - 07.2022

Social Media Specialist

Spinzomedia
11.2020 - 08.2021

Customer Service Agent

Edfa3ly
06.2019 - 08.2020

Licentiate - Arts of Greek And Roman Archeaology

Alexandria University
04.2001 -

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Yara AymanAccommodation Fulfillment Agent