Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Yara Eissa

Cairo,

Summary

Results-driven Site Reliability Engineer with a strong focus on reliability and customer satisfaction. Successfully led deployment initiatives and established service-level objectives, driving continuous improvement in release quality and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Seniro Site Reliability Engineer

Valeo
Cairo
05.2023 - Current
  • Led release readiness initiatives, collaborating with development teams for seamless deployment and business alignment.
  • Monitored production environments to ensure system health and availability, resolving risks proactively.
  • Designed and automated scalable environments across diverse technology stacks, enhancing time-to-market for product features.
  • Partnered with stakeholders to balance delivery speed and reliability, establishing measurable service-level objectives (SLOs).
  • Drove continuous improvement in release quality and operational efficiency through rigorous testing and automation.
  • Provided operational ownership for large-scale distributed applications, ensuring stability and customer confidence.

Tanzu Support Engineer

VMware
Cairo
07.2021 - 05.2023
  • Guided enterprise customers in navigating technical challenges for successful Tanzu product adoption.
  • Collaborated with global teams to resolve critical issues, reducing resolution time significantly.
  • Documented and disseminated knowledge across teams, enhancing global release support practices.
  • Aligned technical problem-solving efforts with business priorities to improve customer success outcomes.

Cloud Engineer

VOIS
Cairo
05.2019 - 07.2021
  • Ensured high availability of AWS-hosted applications, delivering reliable service to end-users.
  • Troubleshot infrastructure and connectivity issues across service tiers, minimizing downtime.
  • Provided L2 support to customers, diagnosing critical issues and enhancing service stability.

Education

Cloud Diploma

Information Technology Institute
05-2019

Communication And Electronics Engineering
05-2018

Skills

    Technical expertise

  • Cloud platforms: AWS (ECS, RDS, VPC, IAM, EC2, S3)
  • Infrastructure as code: Terraform, Ansible
  • CI/CD tools: Jenkins, GitHub/GitLab, JFrog, Artifactory
  • Containerization and orchestration: Docker, Kubernetes
  • Monitoring and reliability engineering

    Customer success and stakeholder engagement

  • Customer support and relationship management
  • Cross-functional collaboration
  • Communication and knowledge sharing
  • Problem solving and process improvement

Certification

  • Aws Cloud Practitioner
  • Aws Solution Architect
  • ITIL 4 Foundation
  • Agile & Scrum project management

Languages

Arabic
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Seniro Site Reliability Engineer

Valeo
05.2023 - Current

Tanzu Support Engineer

VMware
07.2021 - 05.2023

Cloud Engineer

VOIS
05.2019 - 07.2021

Cloud Diploma

Information Technology Institute

Communication And Electronics Engineering

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Yara Eissa