Yara Hussein
Receptionist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
41
41
years of post-secondary education
3
3
Languages
Work History
Receptionist
National bank of Egypt
07.2020 - Current
- Managing custody items such as debit cards, credit cards, and cheque books.
- Processing swift transfers and electronic fund transfers, contributing to efficient financial transactions.
- Responsible for cheque collection, remittances, FX sale, and E-products subscriptions, enhancing customer satisfaction and retention.
- Providing tailored retail products to the customers by utilizing CRM databases.
- Responding to customer inquiries about banking products and services, providing excellent customer service.
Customer Service Representative
National bank of Egypt
12.2019 - 7 2020
- Preparing strategic plans to achieve annual targets for customer acquisition and product sales at National Bank of Egypt.
- Attracting customers by promoting and selling the bank's retail and liability products, contributing to increase revenue.
- Handling customer complaints effectively, providing solutions and alternatives to ensure customer satisfaction.
- Opening various types of accounts, including current, savings, time deposits, and saving certificates, to meet customer needs.
- Providing the customers awareness about financial inclusion initiatives.
Education
MBA - E-Business
Arab Academy For Science And Technology
Cairo, Egypt 04.2001 - 01.2024
Bachelor's Degree - Accounting And Finance
Arab Academy For Science And Technology
Cairo, Egypt 04.2001 - 07.2019
Skills
Customer/Client relations CRM
Time management
Office management
Front desk operations
Multitasking and prioritization
Teamwork and collaboration
Attention to detail
Problem-solving
Extracurricular Activities
Former volunteer at Greenish and Very Nile (July/September 2019).
Certificates
- Certificate of completion digital marketing foundations by LinkedIn learning, May 2025.
- Certificate of participation in global impact program by Educuality, November 2019.
- Certificate of completion principles of banking course by Egyptian banking institute, June/July 2016.
Timeline
Receptionist
National bank of Egypt
07.2020 - Current
Customer Service Representative
National bank of Egypt
12.2019 - 7 2020
MBA - E-Business
Arab Academy For Science And Technology
04.2001 - 01.2024
Bachelor's Degree - Accounting And Finance
Arab Academy For Science And Technology
04.2001 - 07.2019