Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certificates
Timeline
Receptionist

Yara Hussein

Receptionist

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
41
41
years of post-secondary education
3
3
Languages

Work History

Receptionist

National bank of Egypt
07.2020 - Current
  • Managing custody items such as debit cards, credit cards, and cheque books.
  • Processing swift transfers and electronic fund transfers, contributing to efficient financial transactions.
  • Responsible for cheque collection, remittances, FX sale, and E-products subscriptions, enhancing customer satisfaction and retention.
  • Providing tailored retail products to the customers by utilizing CRM databases.
  • Responding to customer inquiries about banking products and services, providing excellent customer service.

Customer Service Representative

National bank of Egypt
12.2019 - 7 2020
  • Preparing strategic plans to achieve annual targets for customer acquisition and product sales at National Bank of Egypt.
  • Attracting customers by promoting and selling the bank's retail and liability products, contributing to increase revenue.
  • Handling customer complaints effectively, providing solutions and alternatives to ensure customer satisfaction.
  • Opening various types of accounts, including current, savings, time deposits, and saving certificates, to meet customer needs.
  • Providing the customers awareness about financial inclusion initiatives.

Education

MBA - E-Business

Arab Academy For Science And Technology
Cairo, Egypt
04.2001 - 01.2024

Bachelor's Degree - Accounting And Finance

Arab Academy For Science And Technology
Cairo, Egypt
04.2001 - 07.2019

Skills

Customer/Client relations CRM

Extracurricular Activities

Former volunteer at Greenish and Very Nile (July/September 2019).


Certificates

  • Certificate of completion digital marketing foundations by LinkedIn learning, May 2025.
  • Certificate of participation in global impact program by Educuality, November 2019.
  • Certificate of completion principles of banking course by Egyptian banking institute, June/July 2016.

Timeline

Receptionist

National bank of Egypt
07.2020 - Current

Customer Service Representative

National bank of Egypt
12.2019 - 7 2020

MBA - E-Business

Arab Academy For Science And Technology
04.2001 - 01.2024

Bachelor's Degree - Accounting And Finance

Arab Academy For Science And Technology
04.2001 - 07.2019

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