Yara Hussein
New Cairo,Egypt
Summary
Dynamic professional with extensive experience at National Bank of Egypt, specializing in customer relations and CRM. Achievements include significant improvements in customer satisfaction and revenue growth through strategic account management and effective complaint resolution. Expertise in multitasking and attention to detail ensures efficient front desk operations and office management.
Overview
5
5
years of professional experience
Work History
RECEPTIONIST
National bank of Egypt
New Cairo
07.2020 - Current
- Managing custody items such as debit cards, credit cards, and cheque books.
- Processing swift transfers and electronic fund transfers, contributing to efficient financial transactions.
- Responsible for cheque collection, remittances, FX sale, and E-products subscriptions, enhancing customer satisfaction and retention.
- Providing tailored retail products to the customers by utilizing CRM databases.
- Responding to customer inquiries about banking products and services, providing excellent customer service.
CUSTOMER SERVICE REPRESENTATIVE
National bank of Egypt
New Cairo
12.2019 - 07.2020
- Preparing strategic plans to achieve annual targets for customer acquisition and product sales at National Bank of Egypt.
- Attracting customers by promoting and selling the bank's retail and liability products, contributing to increase revenue.
- Handling customer complaints effectively, providing solutions and alternatives to ensure customer satisfaction.
- Opening various types of accounts, including current, savings, time deposits, and saving certificates, to meet customer needs.
- Providing the customers awareness about financial inclusion initiatives.
Education
MBA - E-Business
Arab Academy For Science And Technology
Cairo, Egypt02.2024
Bachelor's Degree - Accounting And Finance
Arab Academy For Science And Technology
Cairo, Egypt09.2019
Skills
- Customer relations and CRM
- Attention to detail
- Team collaboration
- Multitasking and prioritization
- Front desk operations
- Office management
- Time management
Affiliations
- Former PR member at Enactus AAST from 2016 to 2018
- Former volunteer at Greenish and Very Nile from July 2019 to September 2019
Accomplishments
- Recipient of the Best PR Member award at Enactus AAST, season 2016/2017
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Certificates & Courses
- Certificate of completion, Digital Marketing Foundations, LinkedIn Learning, 05/2025
- Certificate of participation in the global impact program, Educuality, 11/2019
- Certificate of completion, Principles of Banking course, Egyptian Banking Institute, 06/2016 to 07/2016
References
References available upon request.
Timeline
RECEPTIONIST
National bank of Egypt
07.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
National bank of Egypt
12.2019 - 07.2020
MBA - E-Business
Arab Academy For Science And Technology
Bachelor's Degree - Accounting And Finance
Arab Academy For Science And Technology
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