Yara Tarek Khalil
Operations Manager
Cairo
Summary
Results-driven and people-oriented operations leader with a strong background in account management, customer experience, and team development. Proven ability to drive performance, lead cross-functional teams, and implement scalable operational processes. Skilled in coaching, feedback, goal setting, and performance analysis, with a passion for empowering teams and delivering impactful outcomes.
Overview
9
9
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Operations Team Lead
Tabby
09.2024 - Current
- Led cross-functional teams to enhance operational efficiency and customer satisfaction.
- Implemented strategic initiatives to drive performance and achieve operational goals.
- Fostered a culture of continuous improvement through coaching and feedback.
- Analyzed data to identify trends and optimize processes for better outcomes.
- Managed resource allocation and scheduling to ensure team productivity and effectiveness.
Account Manager
Telephonic
08.2023 - 09.2024
- Managed client relationships, ensuring alignment with business goals and satisfaction.
- Developed strategic account plans to drive revenue growth and enhance customer experience.
- Led cross-functional teams in executing service delivery improvements and operational efficiencies.
- Analyzed performance metrics to identify trends and implement corrective actions.
- Provided coaching and feedback to team members, fostering a culture of continuous improvement.
Director of Operations
Elevate Holding
10.2022 - 09.2023
- Spearheaded operational strategies to enhance efficiency and optimize resource allocation.
- Led cross-functional teams, fostering collaboration to achieve organizational goals.
- Implemented performance monitoring systems, driving accountability and continuous improvement.
- Developed training programs, focusing on coaching and feedback to elevate team capabilities.
- Analyzed operational data, utilizing insights to inform strategic planning and customer experience enhancements.
Operations Manager
Elevate Holding
06.2022 - 10.2022
- Managed staff scheduling, performance reviews, and workflow optimization.
- Coordinated with other departments to improve productivity and customer satisfaction.
- Monitored budgets, resources, and KPIs to achieve business goals.
- Managed US-based clients across multiple campaigns, including Customer Support, Collections, Sales, and Recruitment for an insurance company.
- Oversaw day-to-day operations, ensuring efficiency, compliance, and high-quality service delivery.
- Implemented process improvements that increased productivity and reduced operational costs.
- Coordinated with stakeholders to ensure alignment between client expectations and operational execution.
Account Manager
Elevate Holding
11.2021 - 05.2022
- Conducted business analysis and managed key accounts
- Managed customer service operations for US-based banking clients, ensuring compliance with regulatory and service standards.
- Supervised and coached a team to deliver high-quality service and meet performance targets.
- Handled escalated customer issues, providing timely resolutions to maintain client satisfaction.
- Analyzed service performance metrics and implemented process improvements to boost efficiency.
- Maintained strong relationships with the client to align services with their evolving needs.
Team Leader
Elevate Holding
07.2021 - 10.2021
- Led a customer service team supporting a US-based banking account, ensuring adherence to quality, compliance, and performance targets.
- Monitored daily operations, coached team members, and provided regular performance feedback.
- Handled complex customer escalations and resolved issues efficiently to maintain high client satisfaction.
- Tracked and analyzed team KPIs, implementing strategies to improve productivity and service delivery.
- Coordinated with management and client representatives to align support processes with business goals.
Trainer
Elevate Holding
03.2021 - 08.2021
- Designed and delivered training programs for new hires and existing staff, focusing on customer service skills, product knowledge, and compliance standards.
- Prepared training materials, manuals, and assessments tailored to US-based client requirements.
- Conducted onboarding sessions and refresher courses to ensure continuous skill development.
- Evaluated trainee performance and provided coaching to improve quality and productivity.
- Collaborated with operations and quality teams to align training content with business goals and client expectations.
Customer Service Representative
Elevate Holding
02.2021 - 06.2021
- Provided customer support for a US-based banking account, handling inquiries, account updates, and problem resolution.
- Maintained high accuracy and compliance with banking regulations and company policies.
- Delivered excellent service to meet and exceed customer satisfaction targets.
- Processed transactions and resolved issues in a timely and professional manner.
- Documented customer interactions and followed up to ensure complete issue resolution.
Marketeer
Live Free, London
06.2018 - 01.2021
- Promoted products and services through direct sales and network marketing strategies.
- Built and maintained relationships with clients to drive repeat business and referrals.
- Conducted presentations and product demonstrations to potential customers.
- Recruited, trained, and mentored new sales partners to expand the distribution network.
- Achieved sales targets and contributed to overall business growth through strategic networking.
English Instructor
ABC Nursery
05.2016 - 08.2016
- Taught English to young learners using engaging activities, songs, and games to build language skills.
- Developed lesson plans and learning materials tailored to children’s age and abilities.
- Fostered a positive and supportive classroom environment to encourage participation and confidence.
- Assessed students’ progress and provided feedback to parents.
- Collaborated with colleagues to plan events and activities that reinforced language learning.
Education
Bachelor of Arts - English Literature
Ain Shams University
07-2023
Skills
Communication & Leadership: Expert
LINKS
LinkedIn Profile
Certification
Managing as a coach, Coursera
Timeline
Setting Expectations & Assessing Performance Issues, Coursera
10-2025
Managing as a coach, Coursera
09-2024
Operations Team Lead
Tabby
09.2024 - Current
Account Manager
Telephonic
08.2023 - 09.2024
Director of Operations
Elevate Holding
10.2022 - 09.2023
Operations Manager
Elevate Holding
06.2022 - 10.2022
Account Manager
Elevate Holding
11.2021 - 05.2022
Team Leader
Elevate Holding
07.2021 - 10.2021
Trainer
Elevate Holding
03.2021 - 08.2021
Customer Service Representative
Elevate Holding
02.2021 - 06.2021
Business Leadership, Excel Educational Center, London
07-2018
Goal Setting, Excel Educational Center, London
07-2018
Coaching & Mentoring, Excel Educational Center, London
07-2018
Marketeer
Live Free, London
06.2018 - 01.2021
English Instructor
ABC Nursery
05.2016 - 08.2016
Bachelor of Arts - English Literature
Ain Shams University
Similar Profiles
Ali Al-AloulaAli Al-Aloula
AML/CTF Lead at TabbyAML/CTF Lead at Tabby
Sara Tarek AhmedSara Tarek Ahmed
Risk Operations Specialist at TabbyRisk Operations Specialist at Tabby
Abdelrahman EssamAbdelrahman Essam
Call Center Representative at TabbyCall Center Representative at Tabby
Ahmed A. RadwanAhmed A. Radwan
Retention Manager at Abu Dhabi Islamic Bank – EgyptRetention Manager at Abu Dhabi Islamic Bank – Egypt
May OmarMay Omar
Regional Segment Innovation Marketer- F&B Division at ECOLAB – India, Middle East and Africa (IMEA) RegionRegional Segment Innovation Marketer- F&B Division at ECOLAB – India, Middle East and Africa (IMEA) Region