Yara Metwally Hamed
Senior Integration & Consolidation Manager
Cairo,Egypt.
Summary
Multi-tasking leader well-known for successfully taking a project from the initial stages to completion. Highly skilled and educated with a positive demeanor. Pursuing a Senior Integration and Consolidation Manager role where hard work and dedication will be highly valued.
Prince 2 Certified – working directly with clients to ensure deliverables fall within the applicable scope and budget, coordinating with other departments to ensure all aspects of each project are compatible. Leading and direct the work of others. Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Self-assured individual trained to be a key player as a result of more than 8 years' working for an IT organization. Flexible and poised promoting well-developed skills in Project Management, Service Delivery Management and Demand Management.
Overview
1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Senior Integration and Consolidation Manager
VOIS
Cairo, Cairo
04.2020 - Current
- Automated daily demand process which saved 2 resources
- Improved user experience.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Utilized Agile software development methods to increase team efficiency by 10%.
IT Senior Project Manager
Vodafone International Services
Cairo, Cairo
10.2017 - 03.2020
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Kept project on schedule and within budget while serving as project leader.
- Maintained schedules to meet key milestones at every project phase.
- Top performer for 2 years.
Service Level Manager
ADIB
Cairo, Cairo
03.2017 - 10.2017
- Service level Management team leader at Abu Dhabi Islamic Bank; established all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed enhanced solutions for Change, Incident and Problem management to significantly improve customer feedback.
- Managed over 20 vendors visits and installation per week.
Problem Manager & Incident Manager
Vodafone International Services
Cairo, Cairo
09.2015 - 03.2017
- Ensured that most effective resources are aligned in restoration of business services, including follow though of root cause analysis and future prevention/risk mitigation within ITIL disciplines.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Service Desk Engineer
Vodafone International Services
Cairo, Cairo
02.2014 - 09.2015
- Proven record of accomplishment, being one out of 120 employees in Vodafone Service Desk to achieve Outstanding Appraisal for 2014 and only one of employees in Vodafone International Services Operation Support team to be awarded for improvement in customer experience and process enhancement.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Performed root cause analysis and general troubleshooting.
Education
Bachelor - Computer Engineering
Helwan University
Cairo 09.2006 - 09.2012
Skills
Process improvementundefined
Certification
Prince 2 Foundation
Additional Information
- Microsoft O365 professional user.
- Microsoft unlimited potential program (soft skills program- civic engagement and social entrepreneurship).
- ITIL Foundations/ Service Operation/ Service Strategy
- PMP.
- Agile Scrum Foundation.
- DevOps Foundation.
- Design Thinking.
Timeline
Senior Integration and Consolidation Manager
VOIS
04.2020 - Current
Prince 2 Foundation
05-2018
IT Senior Project Manager
Vodafone International Services
10.2017 - 03.2020
Service Level Manager
ADIB
03.2017 - 10.2017
Problem Manager & Incident Manager
Vodafone International Services
09.2015 - 03.2017
Service Desk Engineer
Vodafone International Services
02.2014 - 09.2015
Bachelor - Computer Engineering
Helwan University
09.2006 - 09.2012
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