Yaseen Mohammed
Customer Service Agent
Cairo
Summary
Dynamic Customer Service Representative with proven expertise at Tabby, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Recognized for fostering loyalty and retention by effectively managing high-stress situations and providing accurate product knowledge, leading to increased repeat business and positive client feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tabby
08.2024 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Freelancer Web Developer
Upwork.com
Cairo, Cairo Governorate
07.2022 - 11.2024
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Software Engineering
Zewail City For Science And Technology
Cairo 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Call center experience
Critical thinking
Problem resolution
Decision-making
Hobbies
Football, swimming and gym
Timeline
Customer Service Representative
Tabby
08.2024 - 07.2025
Freelancer Web Developer
Upwork.com
07.2022 - 11.2024
Bachelor of Science - Software Engineering
Zewail City For Science And Technology
04.2001 -
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