Yasir Mahmoud

• Operational Support
  Oversaw daily front-of-house and back-of-house operations to ensure efficient service flow.
  Assisted in opening and closing procedures, including cash handling, inventory checks, and cleanliness standards.
• Staff Supervision & Training
  Supervised a team of servers, cooks, and baristas, ensuring roles were fulfilled during shifts.
  Trained new employees on food preparation, customer service protocols, and point-of-sale systems.
  Helped maintain staff morale and resolved minor workplace conflicts or issues.
• Customer Service
  Acted as the point of contact for customer inquiries, feedback, and complaints, ensuring satisfaction.
  Stepped in during busy hours to take orders, prepare crepes, or serve tables as needed.
• Inventory & Supply Management
  Monitored stock levels of ingredients, beverages, and disposables; placed orders with suppliers to avoid shortages.
  Managed inventory rotation and minimized waste by ensuring FIFO (First-In-First-Out) practices.
• Sales & Reporting
  Handled daily sales reporting and reconciled cash drawers.
  Supported the manager in analyzing sales trends to adjust menu offerings or pricing strategies.
• Health & Safety Compliance
  Ensured all health, hygiene, and food safety regulations were followed by staff.
  Participated in regular inspections and maintained updated safety records.

Customer Service Beverage Preparation (Barista Duties) Food Service (Waiter Duties) Handling Payments Cleaning and Maintenance Team Collaboration

• Greeting customers warmly and providing a welcoming atmosphere.
• Taking orders accurately at the table or counter.
• Answering questions about menu items, specials, and dietary needs.
• Handling complaints or issues professionally and efficiently.
• Preparing coffee and espresso drinks (e.g., lattes, cappuccinos, Americanos) to order.
• Operating espresso machines and other equipment.
• Maintaining knowledge of brewing techniques, coffee blends, and drink customization.
• Keeping the coffee station clean and organized.
• Serving food and drinks to customers in a timely and courteous manner.
• Clearing tables, resetting them for the next customers.
• Using POS systems to input orders and process payments (cash, card, etc.).
• Issuing receipts, handling tips, and sometimes performing end-of-day cash reconciliation.
• Stocking supplies such as cups, napkins, milk, and coffee beans.
• Following hygiene and safety regulations at all times.
• Working with kitchen and front-of-house staff to ensure smooth service.
• Communicating clearly and promptly at all times, especially during busy periods.
• Assisting teammates during rush hours or shift changes.