Tarek Mohammed Showky
Team Manger
Alexandria,ALX
Summary
Adept individual with more than 3 years working as Manager. Determined and experienced in Staffing and managing revenue ,mentoring and challenging team members to meet and exceed company goals.
Overview
6
6
years of professional experience
Work History
Team Manager
Intelsia
01.2023 - Current
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Defined clear targets and objectives and communicated to other team members.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Team Leader
UX
09.2021 - 12.2022
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
SME
UX
02.2021 - 09.2021
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported enterprise and business goals by introducing new product and service offerings.
- Built, edited and tested customized computer system programs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Representative
UX
09.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Agent
Etisalat UAE
04.2018 - 06.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
Abbas Helmy Secondary School
Egypt 04.2001 -
Skills
Team Leadership
undefinedreading, fishing, listening to music, watching movies
one of my most relaxing things is going for fishing.It clears my mind,release stress, give me some fresh air with better view than ever
Timeline
Team Manager
Intelsia
01.2023 - Current
Team Leader
UX
09.2021 - 12.2022
SME
UX
02.2021 - 09.2021
Customer Service Representative
UX
09.2019 - 02.2021
Sales Agent
Etisalat UAE
04.2018 - 06.2019
High School Diploma -
Abbas Helmy Secondary School
04.2001 -
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