Yasmeen Sherif

• Managed the full recruitment lifecycle for a global technology company, including sourcing, screening, and pre-onboarding of technical talent.

• Expertise in sourcing and hiring top cloud specialists, cloud engineers, and professionals in Microsoft 365 to meet business-critical needs.

• Conducted structured interviews, technical assessments, and behavioral evaluations to ensure high-quality hires.

• Achieved 100% of recruitment KPIs by consistently exceeding hiring targets and meeting business demands.

• Led strategic recruitment projects that directly contributed to business growth.

• Promoted to Senior Customer Service, realizing career aspirations within one year.
  Developed skills in people management and performance evaluation.
  Delivered coaching sessions for agents, focusing on constructive feedback delivery.
  Facilitated agent success by offering support to meet performance targets.

• Gained extensive experience as customer service agent for nearly one year.
  Interacted with native customers from Germany and United States, enhancing communication skills.
  Developed problem-solving abilities through addressing diverse customer inquiries.