Yasmin Abd El-Samiee
Cairo
Summary
Dynamic Project Coordinator with a Bachelor's Degree in Pharmacy and +3 Years experience in pharmaceutical digital transformation. Skilled in leadership, project management, and analytical thinking. Recognized for delivering impactful outcomes and driving collaborative efforts. Known for strong communication and strategic decision-making abilities, I am committed to staying ahead of industry trends and contributing meaningful value in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Coordinator
i`SUPPLY
Cairo
08.2023 - Current
- Operational Process Improvement by Spearheading Initiatives to Optimize Processes, Reduce Time, and Increase Productivity Across the Organization.
- Developed and executed action plans by crafting detailed strategies for process improvements, ensuring correct and timely implementation.
- Set and monitor KPIs to ensure efficient and sustainable operations.
- Collaborated with department heads to enhance Team performance and create a culture of continuous improvement.
- Leading the Creation of New Functions and Features by Gathering Requirements and Coordinating with the Development Team.
- Overseeing and coordinating various projects to ensure they align with organizational goals and are completed within scope, time, and budget.
- Following Up on Operational Reports to Ensure Sustained and Correct Operations, Identifying and Addressing Any Issues Related to Capacity or Execution.
Customer Experience Specialist
i`SUPPLY
Cairo
10.2022 - 07.2023
- Orchestrating surveys to gather user requirements for our MVP product, facilitating effective communication between users and developers.
- Utilized Data Analytics to identify customer pain points and opportunities for improvement and implemented data-driven solutions that positively impacted customer satisfaction and loyalty.
- Proactively Resolved Customer issues by identifying Root causes and implementing innovative solutions.
Senior Customer Care Specialist
i`SUPPLY
Cairo
04.2022 - 09.2022
- Developed and implemented customer care functions while promoting collaboration between stakeholders for efficient issue resolution and streamlining processes.
- Actively contributed to the testing of beta versions for all mobile app updates, ensuring a seamless and user-friendly experience.
- Ensured customer satisfaction and experience by conducting outbound welcome calls to new onboarding pharmacies and retention calls to existing ones.
- Collaborated with relevant stakeholders to proactively resolve customer issues and provide effective solutions.
- Spearheaded the management of marketplace information changes, resulting in enhanced accuracy and efficiency.
- Collaborating with the financial manager to oversee and manage cashback's for customers, reinforcing trust and loyalty.
- Utilizing Power BI to Make Sales Reports and Perform Seller Analysis.
Consultant Pharmacist
El Ezaby Pharmacy
Cairo
01.2021 - 11.2021
- Certified Consultant Pharmacist through El-Ezaby Academy, accredited by the American Association of Continuing Medical Education. Equipped to Offer Expert Advice on Medicines, Cosmetics, and Healthcare.
- Successfully spearheaded the 'Easy To Use' Cosmetics Project, achieving notable results and enhancing the customer experience.
- Proficient in producing accurate Microsoft Office files, updating spreadsheets, and crafting presentations to support the CRM user experience.
- Demonstrated strong communication and problem-solving skills as a shift manager by effectively managing incoming and outgoing correspondence mails.
- Contribute to the Integration of New Colleagues (Training, Monitoring).
- Dispensed insurance prescriptions to diverse insurance companies via the pharmacy Branch.
- Utilize sales rate analysis to maintain optimal inventory levels and minimize shortages at the pharmacy branch.
Social Media Pharmacist
El Ezaby Pharmacy
Cairo
05.2020 - 12.2020
- Effectively managed and processed customer orders on different social media platforms.
- Managing Insurance Orders via Email Like (Ex : Bupa , MEDMARK), Facilitate Smooth Transactions and Timely Deliveries.
- Managing Different Client Channels in Market (Ex: 3elagi and Yodawy )
- Responsible for ensuring smooth operation of the Social Media Team as a Shift Manager.
Customer Service Pharmacist
El Ezaby Pharmacy
Cairo
08.2019 - 04.2020
- Handled customer orders and inquiries related to pharmaceutical products and medical consultations using SAP.
- Resolving Customer Issues by Reporting Concerns Via Email to The Relevant Departments.
- Achieved KPIs by maintaining a focus on sales targets within high quality and suitable call time parameters, enhancing the overall customer experience.
- Contributed to the Foundation of People Engagement team at the Customer Service Department.
Education
Bachelor's Degree - Pharmacy
Faculty Of Pharmacy
Ain Shams University07-2019
Skills
- Organizational Performance
- Product Development
- Conflict Resolution
- Problem-Solving
- Project Management
- Detail Oriented
- Team Leadership
- Decision-Making
Certification
- Community Pharmacist Diploma Course
- Pharmaceutical & Cosmeceutical Consultation Course
- Foundations Of Project Management.
- Project Initiation : Starting a Successful Project Foundations Of Project Management
Languages
Arabic
First Language
English
Advanced (C1)
C1
Affiliations
- Lab member of medical caravan*13,2017.
- public health member in EPSF Ain shams university (Egyptian pharmaceutical student federation) ,2017 .
- SCOPS juniors’ member, 2017.
- Marketing member within marketing intelligences workshop SCOPS ,2016.
- Event planning member in EFCP(Egyptian foundation clinical pharmacy),2015.
- Fundraising member of student union 2015 of faculty of pharmacy, Ain Shams University.
Timeline
Project Coordinator
i`SUPPLY
08.2023 - Current
Customer Experience Specialist
i`SUPPLY
10.2022 - 07.2023
Senior Customer Care Specialist
i`SUPPLY
04.2022 - 09.2022
Consultant Pharmacist
El Ezaby Pharmacy
01.2021 - 11.2021
Social Media Pharmacist
El Ezaby Pharmacy
05.2020 - 12.2020
Customer Service Pharmacist
El Ezaby Pharmacy
08.2019 - 04.2020
Bachelor's Degree - Pharmacy
Faculty Of Pharmacy
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